They should have told me several things. I should have been told about the packing blanket fees if not folded. I should have had someone discuss dings and scratches. They should have done a complete walk around with me. The truck had salt in the storage area. I had to clean it before I used it. The trucks headlights were dim almost too dim for driving at night. The right side mirror was not properly able to maintain a position for very long. It needed constant adjustment. There was a contract from a prevous customer in the glove compartment. This confirmed the truck had little inspection. I was not given instructions to put my contract in the vehicle and could have been charged with theft had I been pulled over. The vehicle registration was also in the glove compartment and it too should have been behind the seat according to my destination drop off person. Retraining the dealer would be beneficial. The drop off was the BEST experience I had. Making the reservation in Loves Park, IL was terrible. Although neither of these have anything to do with the puck up location. Retraining is highly recommended from your Uhaul customer Mike Pace.
MICHAEL P
Mis Dos Patrias II
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rockford, IL 61104
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Our family has been renting uhauls fir many years they are always nice and fair I do recommend friends thanks Uhaul
MATTIE BKind&Courteous Folks !
WILLIAM CThe Best ! Check my track records with uhaul! Dozens of uhaul rentals in the Rockford Illinois area.This is my Personal favorite rental for uhaul William Clark has been renting Uhaul for over 30years.This Broadway location is Fantastic!! Thank you William Clark
WILLIAM CNeeded a truck, waited to the last minute. u haul provided a nice truck. Ran over 900 miles with no problems. Thanks!
CHARLES F