Always friendly and courteous with me. I will use them again in the near future if needed.
LYNETTE M
Diamonds Phone Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rockingham, NC 28379
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Everything was great.
BIRCHELLE WEverything was excellent and professional
CURTIS HGreat customer service! Thanks Charles!
SHARYL GThe uhaul wreaked of strong male perfume. I had to leave the windows open two straight days because of asthma. I've previously rented from this location with an early bird check in with no problem, so I rented this time face to face. big mistake. The gentleman that ran it was WAY OVER THE TOP. PATRONIZING, DEMEANING, and in my opinion acted EXCESSIVELY for what was required. Enough so that I didn't feel comfortable being at the location alone and had a friend wait for me, and at drop off had my family member wait. At pick up as I approached the counter, he began checkin in process (as I have rented from uhaaul several times) I knew it required a copy of my license. He asked for it, but I could have done on my phone as he sent the link, he sent the link then asked for my DL and when I said I will do this quickly as I only have 1% on my phone .. he said oh you can hand me your phone and Ill charge it. I said no thank you. He then took my DL I was confused bc I just said I will do it. He then also took my phone from me.... !!!! Plugged it in. After I said no thank you. I then said If you would have handed me my DL I could have uploaded this quickly. He ignored. he actually took my personal property from me, against my will, plugged it up to his charger a foot away from me, after I said NO. IT WAS ABSOLUTELY RIDICULOUS behavior. Then he began to patronize me about my mileage. Instead of the typical question of how many miles do you anticipate this in town trip... in stead he pulled out a white piece of paper and a pen and said ok so tell me everywhere you are going on this trip. Asking for addresses!!!!! I wasn't comfortable telling this guy who had just taken my phone my home address and other personal details. I was about to FORGO THE RENTAL COMPLETELY. I was absolutely disgusted. I SAID NO. I WILL TELL YOU HOW MANY ESTIMATED MILES AND IF THERE IS AN OVER/UNDERAGE YOU CAN CHARGE OR REFUND. I'VE NEVER BEEN TREATED LIKE THIS FROM UHAUL EVER. then when he finally did walk me to the truck he insisted on showing me all the damaged spots with X which I can understand but he could have just said anything with an x you aren't liable for. Instead having to spend more time with this guys that was so shady. WHAT WAS WORSE was when he asked me to get in the truck, he stood behind me.. i asked him to back up as he was in my personal space- I'm a woman, and I had to very clearly bend to get in the truck. He didnt move. DISGUSTED . He wouldn't let me leave until I personally showed him how to make a right turn signal, left, pump the break, turn off the tow/haul, beep the horn. IT WAS ABSOLUTELY HORRIFIC. I told him his behavior was excessive in all the years of multiple rentals in and out of states never had this kind of behavior, his reply was "I'm just doing my job ma'am. I replied- No sir this is excessive and ridiculous. I was finally able to leave. So disgusted and in hind sight had I not been in a time crunch UHAUL WOULD HAVE LOST MY BUSINESS. I CANNONT/WILL NOT REFER ANYONE TO THIS LOCATION AT ALL. I reserverd online, uhaul called me to confirm everything was good, and then days later this guy calls me again and acts strangely on tfhe phone. YUCK. I KNOW THIS IS NOT HOW UHAUL DOES BUSINESS THIS GUY IS A JOKE. PLEASE KEEP THIS CONFIDENTIAL BECAUSE I DON;T TRUST THIS WEIRDO TO NOT TRY TO CONTACT ME- IF SO I WILL HOLD UHAUL ACCOUNTABLE.
KELLY W