An on-site representative to help resolve problems would be useful.Michael M.
Moving Truck Rental in Rockville, MD at 1 Stop Pack N Ship
(U-Haul Neighborhood Dealer)
Rockville, MD 20851
(2 Blocks North of Park Road Near Rockville Metro Station)
Services at this Location:
- Mon-Fri: 9 am - 5:30 pm
- Sat: 9 am - 2 pm
- Sun: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Rockville, MD 20851
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The owners of this location are the worst. I was caused at and told to go fuck myself by one in the phone after I told him I would be leaving them a negative review. I will be calling customer service to file a formal complaint against this location. 1 star is too much. They deserve negative stars.Alexis L.
Clean and sanitize the interior and clean the windowscharles G.
Person working there was very slow and unprofessional. The van had dirt everywherejoe D.
Great, helpful, and friendly service for this first time tower!Brian P.
The CSR was very unprofessional. Not well groomed. I thought he was a mechanic. I also asked to use the restroom. The rep told me they didn't have a bathroom. I asked where they they go to use the bathroom. He said they go to the back of the building. I thought it was very unprofessional. I will never use that facility ever again. The CSR was very rude. He did not facilitate the experience. Hard to refer a company like yours to friends when you have unprofessional individuals representing your company.Louie L.
I made a reservation for a 10' truck but upon arriving at this location for pick up (after online-check in) I was told the vehicle was not available. Whether due to system error for allowing me to overbook or not, uhaul was not very accommodating.Sharon S.
I did not receive furniture pads that I ordered.Alexander D.
Drop off was done virtually after hours.Randeep S.
It's a great locationJames D.
I rent all the time. This was the fastest n best experience ever. I was in and out in 5min. Very professional and friendly. I wish all were so good at it. Great job sir .James G.
No one was available at the time of arrival to talk yo you. Overal seems very unprofessional locationHossein L.
Your online checkin service is abominable. I was "awaiting approval" for 25 minutes. When it finally came, the system told me I had to go inside the office to get my key. I had to wait another 20 minutes until someone showed up onsite to open the store. Meanwhile, I tried calling UHaul for help. I waited on hold for 20 minutes, and then the woman wasn't even nice. I will never use UHaul again.Stephen L.
All was wellsam A.
The person was rude I used the truck for 13 miles and put 5 dollars gas and he charged me 9.50 for gas when I complained he was rude and trough the paper at me Some things that I have seen any where Never recommend or go there anymoreDAVOOD A.
Very Respectful & Friendly guy!Dave A.
I dropped off the U-Haul after closing.Allison M.
Key-drop instructions could benefit from clarification.Bradley O.
I rented treturned the truckYiling S.
Very friendly and excellent support.Juan Y.
At turn-in, I was charged to fill the tank with gas, even though my paperwork clearly said I was rented the vehicle at 3/4 of a tank (actually slightly less). I drove less than 38 miles, and was charged $20 to fill the tankAnthony I.
The associate who helped me was great, no complaints about him whatsoever, however this vehicle was nearly impossible to drive, and I have significant experience driving these types of vehicles. Not sure if it's a steering column issue or if the differential needs replacement, but this vehicle wobbled violently no matter how much weight it was carrying.Miles K.
Might want to put up a sign, it is a bit difficult to see.Daniel M.
The pick up location was changed the day before the move, it was much further away in traffic and cost me valuable time. It wasn't even on the original list of offered sites. I only got a â€œsorryâ€ from uhaul when I contacted cust support.Joseph S.