This location was very accommodating and very professional. I had no issues with checking out. When we got to destination in Salt Lake we had an issue. I noticed oil leaking out of the driver side hub and I called to let the roadside division what was going on. The first person I talked to said there is nothing anyone could do to it being so late. When I called it was around 4pm Salt Lake Utah time, The rep said it is most likely the mechanic cant get the parts and we can give you another truck. I let the rep know its not optional because the truck cant be reloaded. The rep wanted to fight with me and not try to find a solution to our needs. I asked for manager and we received a manger and the manager was not understating the situation. We had rooms booked for the next tow days and our kids had to go back to work the on Tuesday that flew out to drive my truck to Nashville. The manager didnt understand the stress it put on our family and only said I understand how you feel. Really like she understands???? We went to the U-haul facility the next day and they took care of us and the mechanics are saviors. they went above and beyond to get us back on the road. The mechanic said the last facility over filled the front hubs and that is the one that leaked the front hub oil. It is very discouraging and stressful on our family when moving because it seemed like no on understood the long move ant time line we had. The Mechanics in Salt Lake City Utah were great but the Manager and rep did nothing. Corporate should evaluate the reps that are supposed to help and understand what families are going through instead of jut saying they understand. Hopefully this help with educating employees and future employees. Thank you and if you have need anymore info just let me know.
Jeth G
Roseville Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Roseville, CA 95747
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Customer Reviews
- 4.5 Average Customer Rating
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Excellent location, easy process to pick up and drop off
ANITA GEverything was fine until they tried to hit me with a $9 fuel fee that I challenged because I brought the truck back with more fuel than it had when I got it Cheap shot.
JOHNATHON MThe pickup place was in a sketchy part of town but the U-Haul representative was very nice & knowledgeable.
GEORGE CThe team at this location was very friendly and helpful, which made the process easy and stress-free. The equipment and service were excellent. The only area for improvement was clearer signage or guidance on where to park when arriving, as it wasn’t immediately obvious. Aside from that, it was an excellent experience, and I would gladly return here for future rentals.
BRANDON M