HORRIBLE U-Haul Experience. Almost two hours delayed due to poor management. Reserved the truck almost three weeks in advance just to be told the day before the move that the truck was unavailable at the original location and that we'd have to go to a much further location to pick up. We arrived before the scheduled pick up time to a sketchy parking lot way outside of town, to NO ONE for almost TWO HOURS. The pickup was intended to be remote but no one remembered to leave the keys in the correct location and the "night shift" employee was nowhere to be found. Brittany was great on the phone, but everyone else was literally incompetent even when they FINALLY showed up. Just when we finally got in the damn truck and went to pull away, we were called and told that we were given the WRONG truck and to go back and get the right one, which of course took forever. Insanely rude and CREEPY employers (for a young woman and father duo, we BOTH felt unsafe and inappropriately observed) and overall had an insanely unpleasant experience, just to get into a dirty, shakey, insanely shock absorbent-less truck. What a massive disappointment from start to end. Will never rent a U-Haul again. Drop off was almost as bad - luckily we were able to leave the keys and just walk away after a disappointing and incomprehensible exchange at the drop off location that was NOT what was originally booked. The whole experience left us wondering why the hell had we booked everything weeks in advance just for it all - start to finish - to change.
Rory M
Emporium Gas & Wash
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Roslindale, MA 02131
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
They gave me a van with a cracked window. Despite going through proper channels, I was still charged for a window I didn’t break. Over THREE HUNDRED DOLLARS! Uhaul, SHAME.
PATRICIA BA bit more information beforehand about what to expect at this particular location. (Ie, some trucks are around back, ask inside the gas station for assistance and for the key, you will be expected to take a photo of your license and the truck, etc.) It took much longer to get the truck and be on my way than I expected which set back my timeline.
Amy LThe gentleman who helped me (both when checking out and returning) was very nice, helpful, and conscientious about making sure the truck was up to his standard. I will very likely rent from this location again.
DANIEL JDrop off at night (around 9pm) was confusing and not clear. Site is very large and offers lots of services (gas, car wash, convenience store, office storefronts) in addition to U-Haul drop off. Some areas well light but drop off area was behind the buildings on site and was desolate and not clear where or how to do the drop off. Of course the app made things pretty easy with the vehicle itself but what to do with the key when done was not. Ultimately, walked around to the convenience store and found a cashier, behind a smoky plastic enclosure, to drop off key. The cashier was accommodating & helpful, once I determined he was the only person on this site who might be able to assist me, but the site and the experience was less than user friendly and the area behind the buildings where I had to leave the u-haul was desolate and a bit creepy.
JANET D