Absolutely unacceptable experience with U-Haul. My reservation was botched from the start—the truck wasn’t ready, the access code provided was invalid, and the equipment I prepaid for was nowhere to be found. Even worse, the rental location didn’t have the equipment available and couldn’t offer any solution. I was charged for gear I never received, and customer service failed to make it right. This experience disrupted my schedule and added stress to an already demanding move. I will go out of my way to steer friends and colleagues away from using U-Haul. You’re better off looking elsewhere.
Alan H
Brigade Burgers And Brews
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Roy, WA 98580
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Personnel were too busy to help us out in the return of the vehicle we had to figure it out ourselves.
Joseph HThey went above and beyond to make sure I had a truck the day and time that I needed it. A+ Service!
Daniel D