I rented a 15 ft truck. When I arrived, I was told there werre no 15 foot trucks and that I would be given a 20 foot truck for the cost of the 15 foot. I asked if they would make any concessions on the cost since a bigger truck will use more gas, costing me more money out of pocket. She said the only concession she would make was to not charge me the price of the 20 foot truck?!? When I got home with the truck that I didn't want but had no choice to take, I opened the back and found litter and debris all over the floor (small lawn anchors, a used band-aid, etc.). There were also a few small PVC pipes that I had to throw away. I called the location to see if I could bring it back for a clean truck, but the call routed to some other facility. I was told to call the UHaul customer service number, which I did. While i was on with customer service, the local facility called me. I explained the issue (I hadn't yet mopped the floor of the truck), and she said I could bring it back and get the 15 foot truck I originally ordered. When I got back to the local facility, I asked why I wasn't given the 15 foot truck that I reserved. She said they only had one 15 foot truck and myself and one other customer who reserved a 15 foot. She said since I was the first one there, she wanted me to take teh 20 foot truck in case the other customer didn't want the 20 foot truck. If I had been given the choice, I would have taken the 15 foot truck that I reserved and showed up first for. When i was given the 20 foot truck, I didn't know I could choose to take the 15 foot truck. I suggest: 1) If someone reserves a specific truck, have that truck on hand and give it to him or her as promised. 2) Clean the truck. i didn't appreciate having to sweep up strangers' dirt, including a disgusting used band-aid.
Clifford k
Champion Self Storage Ruskin
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ruskin, FL 33570
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Customer Reviews
- 4.5 Average Customer Rating
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Harley was awesome.
James DThe person at the counter needs to improve her customer service skills and dress attire. The truck had tire light warning on and the driver cabin was dirty.
Claire PTruck was old. Low pressure light would not go out. Ignition key wouldn’t turn. Took some giggling etc to get it too work. Started to panic thinking I was stuck but eventually it turned.
LAWRENCE WI rented a truck and it didn’t have any air conditioning and I was very upset. I live in Tampa and it was above 90 degrees. It was a huge inconvenience. The process in getting the truck they put a 100 mile on it so you will get charged more until you return the truck and get reimbursed the difference. I didn’t see that before I rented that was an inconvenience as well. She bumped it down to 75 miles which was nice of her. She was nice with me checking in which I appreciated.
DEJA C