The agent was coming only for assigned time. When he was no there other pwople at the car shop were not polite and chased me away
Oleksiy B
Location d auto 18
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in St-Jacques, QC J0K2R0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Votre site web de réservations est bien structuré et rassurant. Mais la réalité ne suit pas le système informatique web , j’ai été informé par après de certains changements (le site du ramassage du camion a changé! J’ai du faire 100km de plus dans mon horaire et course pour récupérer le dit camion. On m’a tout de même crédité un 100km en kilométrage. ) de plus l’heure du pickup que j’ai choisie etait a mon humble avis en AM mais on m’a dit que c’était en réalité PM. Vous devriez utiliser le système international du 0 à 24 hrs au lieux de 0 à 12 hrs AM et PM que je ne rappelle pas d’avoir aperçu!! Voilà mon opinion, en dehors de tout ça , système très efficace et simple (sans les problèmes)
John PWe called while we were on our way because, when we logged into the app, it was showing the wrong truck (a 9-foot truck instead of the 15-foot truck we had reserved). We were assured over the phone that our reservation was indeed for a 15-foot truck. When we arrived at the pickup location, the app was not working at all. We called customer service again. We were unable to receive assistance in French, and the representative on the phone was not helpful. She barely spoke, and it took us 45 minutes to finally obtain the key. When I made my reservation, I requested an appliance dolly, but it was missing. Overall, this was a very poor experience.
Melissa DPersonnel accueillant, bon service, merci !
Mathilde IThere was no one present at the time we dropped the truck and the tire shop directed us to a key drop at the side of the building. I can't comment on the service at this location. Based on my limited experience with U-Haul, I would still recommend to anyone in the area.
Ian M