For future guests, check and see if they want moving equipment and safemove instead of just putting it on their bill. Additionally, staff was rude and I had to call the main U-Haul line maybe 3 to 4 times before the truck I returned was finally checked in. And whenever I called Car Tech to tell them I returned my truck and everything, the guy who answered had a whole attitude and told me “I’ll get to it when I get to it,” yet the key was in the drop box literally on the door. Overall, if I could’ve went to a different location to rent the U-Haul i definitely would and I recommend anyone else do the same thing. This experience was so bad and annoying, I wouldn’t even recommend U-Haul anymore, id recommend Peneske or a Home Depot truck. Van also had spiders and even had trash from the previous person who used it.
JA'SHONI G
Car Tech
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Augustine, FL 32084
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I have not had a good experience. My rental was not checked causing it to be overdue. Then I was hit with a 350 mile over the limit bill at 1.00 mile. I have not had such a bad experience. I am reassured things will be fixed by nice helpful people on the phone. Once this problem gets fixed great. But I would never go to this drop off location again ever. And this is where I was told to drop it off by U-Haul. I am not a happy customer.
GARY QGreat customer service easy access and great equipment
PAUL CWhen I got there it was closed no one there 4 pm on a Saturday
HELEN GMy experience was terrible. I arrived to pick up my uhaul and a non -uhaul employee at the desk said that the person in charge of uhaul left for the day for multiple dr appointments . The man said “oh were you the 9:00 appointment ? He left “ My appointment was scheduled for a 9:30 pickup and we arrived at 9:40 due to traffic. My family and I woke up at 6:30 a.m and drove from Clermont FL , and because the uhaul representative wasn’t available , we had to use the online uhaul portal, delaying our trip another 30 minutes as we had to wait for verification online. The location housing the uhaul was hard to navigate and took up back behind bushes where our uhaul was next to a gate that said “beware, alligators poisonous snakes and spiders. We were finally on our was with the uhaul at approx 10:20, with a gas tank that was left with less than half a tank. Once we arrived to the storage unit , we realised the moving dolly wasn’t in the van, making it difficult to move our heavy furniture . The whole experience was awful and I would never recommend this company to anyone in the future.
Donald K