I have not had a good experience. My rental was not checked causing it to be overdue. Then I was hit with a 350 mile over the limit bill at 1.00 mile. I have not had such a bad experience. I am reassured things will be fixed by nice helpful people on the phone. Once this problem gets fixed great. But I would never go to this drop off location again ever. And this is where I was told to drop it off by U-Haul. I am not a happy customer.
GARY Q
Car Tech
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Augustine, FL 32084
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Great customer service easy access and great equipment
PAUL CWhen I got there it was closed no one there 4 pm on a Saturday
HELEN GMy experience was terrible. I arrived to pick up my uhaul and a non -uhaul employee at the desk said that the person in charge of uhaul left for the day for multiple dr appointments . The man said “oh were you the 9:00 appointment ? He left “ My appointment was scheduled for a 9:30 pickup and we arrived at 9:40 due to traffic. My family and I woke up at 6:30 a.m and drove from Clermont FL , and because the uhaul representative wasn’t available , we had to use the online uhaul portal, delaying our trip another 30 minutes as we had to wait for verification online. The location housing the uhaul was hard to navigate and took up back behind bushes where our uhaul was next to a gate that said “beware, alligators poisonous snakes and spiders. We were finally on our was with the uhaul at approx 10:20, with a gas tank that was left with less than half a tank. Once we arrived to the storage unit , we realised the moving dolly wasn’t in the van, making it difficult to move our heavy furniture . The whole experience was awful and I would never recommend this company to anyone in the future.
Donald KGreat customer service.
GREGORY W