Process was difficult, no onsite representative, no ability to rent addl blankets etc. very clunky. Would not recommend, the electronic no contact process.
Jason S
Plaza Sales & Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Charles, MO 63303
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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First off, the customer service agent at this pick up location was terrible, zero personality and barely said a word. When I asked him if the dolly that I had rented when I booked the truck was in the back, he questioned if I had rented one and then had to go hunt one day for me. Plus he didn’t wheel it to the truck for me, instead just handed it to me for me to do myself. Secondly, the parking in this lots is ridiculous. I had to duck around the rental units to be able to get the dolly into the back of the truck, slipped on mud behind the unit. I had no problem getting the vehicle out but trying to find a spot to park it after I brought it back was impossible. There was a tow truck in the middle of the parking lot and no empty spots to park it so had to park it in front of other vehicles. Thirdly, there was no odometer in the vehicle so had no idea how many miles I had put on the vehicle and when I questioned the place when I called the guy said he had no idea what to tell me. Plus when I told him the tire system light was on and if I should return it, he just said no, there was nothing he could do about it and I could call the maintenance number on the papers I would have received when I picked the unit up. I told him I never received any papers, just the key. And said oh well, just call the maintenance number!!??? I doubt I will ever rent from this place again or U-Haul even though it was the most convenient to move my university daughter.
Arlana KI hated making my reservation for a trailer only to find out that U-Haul would notify me the day before my rental pickup date as to the exact pickup location. How frustrating to not know for sure where and when my car trailer would be available. I drove cross country to pick up my one-way rental not knowing for sure that the trailer would be available and what specific location I would get the trailer at.
Timothy SFirst off, I was overcharged. I rented a $19.99 a day van and put 74 miles on it at $.49 per mile. That comes out to around $57 plus taxes and fees, and I was charged a flat $89.99 with first 100 miles included. Fee was not properly discussed and I really needed the van so I just signed off on it. Gentleman who served me was not pleasant. Also, told me I could drop it off in the morning but got a call at closing time wanting to know where the van was. So I had to email UHaul about what was agreed upon. I’ll use UHaul again but next time I’ll go to a more reputable dealership.
Tim OEverything was great
LISA T