The overall pickup experience was good, but I believe all rental trucks should be provided with a full tank of fuel. Receiving the truck with only about a quarter tank made it unnecessarily difficult to return it at the exact same fuel level. As a result, I ended up paying extra fuel charges even though I tried to match the original level. Starting every rental with a full tank would make the process much simpler and fairer for customers.
Patrick G
Garage AD Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Jerome, QC J7Z7M2
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Facile sans problème
Gabriel GThere's nothing to improve because the actual service is already at 100%
Yvan DThe guy there added charges without having my approval like the insurance, and when I went to ask him, he started literally banging his head on the wall and said that it's just an estimate and the real invoice later, refusing to explain the charges. I also tried to ask him about the damage on the truck, and he again was rude and started banging his head like I am asking a stupid question, without providing a report of the inspection. Sure enough the next day I receive the final invoice with insurance and gas surcharges, even though I put $12 in the truck and only drove less than 10 miles. The guy is simply a thief, disrespectful, rude and on some sort of weird drugs. The truck was unsafe to drive, the brake system is not reliable and steering wheel needed balancing.
Rizeq FPersonnel was rude, left me with a broken rental after coming in 30 min late with the truck… with his grocery inside the truck. It took forever, plus when I asked if he will make sure that the company knows the véhicule is damage.. the answer was: not my f problem. I started the pickup at 4:30, I ended it at 6pm after a very long and painful phone call to customer service. Plus I got charge for a dolly I didn’t obtain.
Julie R