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MATTHEW NALLY
Customer Reviews for Portland Street Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one was there. It was kind of scary. I took pictures just in case there was an issue.
Peter ChristnachtThis location wasn’t very friendly, accommodating or willing to help at all.
Dylan HoudeSmall auto repair shop, but the owner is very knowledgeable and packs a ton of Uhaul trucks and trailers into his location. If you need anything Uhaul related...he's got it!
Troy LundNot only was the location not staffed, but U-Haul attempted to charge me for an additional day. Fortunately, I don't trust any company except the one I work for and took a time-stamped photo of the truck when I dropped it off (which was before the agreed-upon drop off time). What a racket! Won't do that again...I'll rent from Penske next time.
Christopher MorseNo one was available to process rental for almost an hour after my reservation time. Person who was at the location (not a U-Haul worker but the only person to meet customers) was extremely rude.
Marsha GarrisonCab was full of dog hair… but we cleaned it up…. Everything else great!!
STEPHANIE HANSONVery helpful and kind staff would go there anytime to rent any equipment or vehicle from these guys very satisfied of their location
Elpidio RomanThis was a terrible experience with uhaul. I will Never recommend again.
Denise MorrisonGreat experience! Michael was very helpful by quickly attending to the reservation and the trailer’s attachment to the vehicle. Drop off was also quick and the paperless processing was problem free. Overall, an outstanding service result from start to finish! I’ll certainly be back! Thank you!! Thomas
Thomas C. Bushey srMike was great and super helpful. When the original truck I had reserved turned out to be too small to fit what I had to move, Mike was able to get me the next bigger truck.
eric halerThis was an easy rental. The truck was available when needed and the reservation was quick and easy. The only issue we had was that somehow the rental got canceled after we returned the truck and I was not billed. I contact MIchael at the shop and he was able to easily and quickly resubmit and bill me. It was very easy and friendly. Thank you.
Stephanie JacksonNo one there no clue where to drop equipment lot was a mess called number no answer or instructions on their voicemail
Trichia ChaputMake sure they are aware of the 24 hr. Check in in advance.
Robert WrightVery confusing location and little or no area to pull in. Location was not organized or clean. However the rep was very helpful and immediately came over and took care of the drop off.
Michael FlemingMike was very polite and courteous. I had no problems at all
Joanne LafleurAttentive to my drop off. Supported me through the process.
Thomas DewaneVery accommodating!!
GARY TURNERLocation was dingy at best, and the guy who runs the place doesn't really care about customer service (it's a garage that rents out U-Haul trucks. Just imagine an oil rig worker staffing the front desk of a Hampton Inn). Also, I DID NOT sign up for the "Safe Move" coverage, but I guess it 'snuck in' when I was signing the form on a small tiny screen of an iPhone. It was SOO hard to see the screen that you just wanted to get out of there. That was an extra $15 that I wasn't planning on spending. (The total mileage used was less than 5 miles!).
George SalesThe location looks like a junkyard, there is absolutely no parking, and the trailer smelled like oil and grease and was dirty. I had to broom out and air out the trailer before using it. The trailer itself was fine. The business owner also damaged the bumper on my brand new, 1,300 mile vehicle while attaching it. If I thought I could actually get anything done about it, I would have contacted someone to have my car fixed. Uhaul's trailer was great, but they might want to rethink their relationship with this business.
Alex StebbinsIt was a mechanic shop and the man seemed annoyed that I interrupted him. He didn't have much to say except that I'd get a receipt from uhaul in my email.
Mary NoyesGet better locks or use some wd40 on them! Took nearly 1/2 hour to pry it open. Lot so full nowhere to park. My truck was at an old Cumberland farms across the street in an unmarked parking lot. Visually the place was real run down & no covered area to work on opening lock. It was torrentially raining & I got completely soaked. It was awful. Broke 2 fingers nails trying to open it. Lock was like cemented shut. I thought I was given the wrong code. Lost service. Just awful experience & will never self check in again.
Florence WagnerWe had problems with using the app to return our trailer. Our cell phone reception was poor, and it was Sunday so there was no one there to help. But it seems that U-Haul was understanding about this issue and did not charge us $20 for being late.
Teresa StrongOn the road within 30min without having a prior reservation.
Keith FrankoExcellent experience service was great
John GagneOpen on time and organize the lot better.
MICHAEL HINDMONLot not plowed. Got stuck. Had to find and pay someone $100 to even get in.
Bill BolevicMike (he never said ?) at Portland Street Service Center has very poor communication skills — barely speaks. Location is dingy and run down. After a few brisk grunts for information, he handed me the keys and pointed to the truck. After seeing there was evidence of previous damage, I returned inside within 2 minutes to show it to him, but he was nowhere to be found — he had driven off on an errand. His helper was nice, and we both took photos.
Brad VietjeAt this location, ONLY ONE PERSON was able to process our UHaul pickup, and he was absent for over 45 minutes when we were trying to get the truck, and had a schedule to keep. We have used three other UHaul outlets relatively near to us, and they each seemed to have someone at the desk who could process the pickup, so waiting was minimal. Of course, if this is the only outlet with the equipment available, I would use it again, and recommend to others. Other than this issue, I have no complaints with them.
Bruce WestcottWhen I reserved at my location, which I picked there but gat a call to puck up further away and wasn't impressed with that. But all worked out.
Shelley MastenThe man we talked to there was rude and uninviting. It made me wish I had driven the extra 20 miles just to not have to deal with him.
Marsha MooreTruck was mechanically not fit for use. Started hard and fan belt screeching. Unable to use AC on 88 f day. Customer Service unfriendly and not helpful.
Jay NoyesNothing to improve! Mike handles the job as a professional!
Clifford and Pea BoveAllow you to upload a picture not require you to take a pic in real time when you drop off. It will have a timestamp so you can see it's legit even if it's an upload. I had gone around and done all the pics required and then had to do them again because app did not allow uploads. Just a pain. But not the end of the world.
Matthew AtwaterMike was very helpful in getting the truck evaluated and ready to go. Pickup and drop off was easy.
Moya HallsteinFix your website/app! Please!! Sometimes drop off is nice and easy, take my pics, submit things, and its done - other times I have to try the app a few times, spend time on the phone, call in, and talk to someone... and it takes a lot longer than just dropping it off.
Samuel BrombergEverything worked out for us…….Mike is great!……..Thanks!…………Kevin is too out in NEK storage in Lyndon, helping us get back up truck after the one he had for us was inoperable….
Kurt ShellenbergerMike was very professional and helpful! I need another trip and I will go to this location
Clifford BoveNo problems with this service. Would go back again.
john frechetteclean the vehicle cab before re-rental
Daniel WoodburyVery good service
Phillip LightbearThe only thing was that I said one way from st johnsbury vt and would drop it off in Lancaster. They didn't put that down as Lancaster as my drop off point. And had it down as where I picked it up from.
dillion ekneyChange locations
SUSAN LUTHERVery friendly at pick up and drop off of the u-haul
Rhonda ProctorOpening hours for this location are not correct on U-Haul site.
Stephen WestFisherThe truck smelled like an ash tray. People definitely smoked cigarettes in the cabin.
Jason ShaferVery easy and efficient with the electronic/mobile process. Everything was buttoned up and ready to go even though we arrived early.
Daniel GreenIt was confusing with the gas tank being at half and then trying to fill to that point. I added too much, which was frustrating. If the gas tank could be full upon departure it would make things much easier!
Robert LittleOvercharged
MICHAEL LYDONexcellent customer client interaction
Robert LeeThe person who gave me the truck was rather short with me and then also gave me the wrong truck, creating an issue when I returned the truck. He told me not to complete my mobile check in because he was completing the check in for me on his end, but then didn’t change the number of the truck I was getting. I felt uncomfortable and wanted to leave very quickly.
HOPE SEGGELINK