When driving U-Haul off the location we noticed there was carmax and some papers and hair ties left in vehicle from last customer. Also no one informed me and I overlooked the fact we only rented the vehicle with a 57 mile mileage range from a location that was 41 miles away from where our drop off location was. No one mentioned this and originally we had picked somewhere closer but U-Haul changed it and emailed us and I didn’t realize we only had 57 miles or we would be billed a dollar a mile. We ended up going over by 87 miles and had to pay an additional $87 on top of the$133 I spent to rent for $24 hours. Prices are too high and things aren’t clearly stated on the on line rental and pickup location personnel were not helpful and vehicle was not clean. The building for pick up was messy and gross and the guy who rented it to us got locked out of his account with U-Haul and had to call the main number for help making pick-up take forever yet I can’t charge $1 a min for my wasted time.
Nichole D
Moodys Mowings
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Louis, MO 63114
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Customer Reviews
- 4.0 Average Customer Rating
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Hands-off pickup experience was very nice, easy to follow, and efficient! Great system and well done by U-Haul.
Jeff SThe drop off site is very dark in the afternoon, maybe to install lights would be fine
Jorge BDrop off was also very efficient and timely.
RANDY DHad a very hard time locating this location. It's in a very dirty industrial park with all kinds of equipment and junk laying around. Drove around the area at least 3 times trying to find the exact drop off location. I would suggest better signage at the entrances to get people in and out and better directional signage. Also, better signage for the office, which didn't really seem to exist.
EDWARD J