There was broken glass all over the inside of the initial truck I rented, I went back in to inform the agent and he said "oh we know, it's okay". We had to press him to get a different truck so we did not have to sit on broken glass. I paid extra money for moving pads, and did not receive them. I would like a refund for that portion. Horrible experience, will certainly be going elsewhere for my next move.
Lauren V
Rice St Tobacco Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Paul, MN 55117
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Customer Reviews
- 4.0 Average Customer Rating
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The location was a sketchy tobacco job in a bad neighborhood. There was no customer service and our rental was not there. He told us to call customer service to find a new truck and did nothing to help. When I asked about the one truck that was on location he said we could have it, but it would cost more.
KAELA MThere was bags of what appeared to be drug paraphernalia inside the truck bed. The store overcharged me by 2 days and they double charged me for the initial payment and then full price, plus extra, after dropping off the truck.
LUCAS FVery helpful staff. It was quick and easy to return truck.
VISHAL SI was expecting to receive another condescending service like the one last year at another location. This was so professional. Thanks!
GODWIN B