This location isn't conveniently located and the parking lot is packed ice. There is no one to greet drivers and no clear signs for where to park. The procedures aren't written out anywhere, which caused me to have to take several extra trips to the truck.Jesse N.
Rice St Tobacco Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Saint Paul, MN 55117
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- 3.5 Average Customer Rating
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When our driver arrived to pick up the truck, there was a ton of snow on the truck and it took him 45 minutes to clean off the truck and then when he got into the truck it was on Empty, so he had to immediately go get gas in the truck. Because of these delays we were late picking up our donation and missed out on them and he returned the truck to the same location and a week later I was charged a huge fee stating that the vehicle was returned to the wrong location. I had to spend about an hour on the phone with customer service to get this resolved. The customer service agent was great, but this location needs to do betterCharles Y.
Strange it was inside a tobacco shop, but the people were very friendly and helpful. Truck ran well and was clean, only concern was a slow leak in one tire which I reported when turning it back inbranwen J.
Would have been nice for reserved truck to be ready. Covered in snow and parked in area that was hard to accessMichelle B.
Why the charge me extra ? I put truck on parking lot where is the other truck stopJustyna H.