I had a really frustrating drop-off experience at this location. When I arrived, I intended to park facing the street, as the sign taped in the truck advised, but cones were blocking the area. I moved one cone so I could park correctly and someone from the body shop immediately came out and spoke to me in a very rude way, telling me I can’t move the cone and to park somewhere else and bring him the key inside. His instructions were confusing and his attitude was completely unnecessary. He told me to bring him the key inside which I folllowed him inside. He then told me I had to check out through the app (with photos and mileage), which I already knew, so I had to go back and forth doing everything myself anyway. There was absolutely no customer service, no clarity, and no basic courtesy. U-Haul ends up looking bad because of interactions like this. I’ve used U-Haul many times, but this is the kind of experience that makes me reconsider it in the future.
David P
Iceburg Auto Customs
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Petersburg, FL 33713
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Great service. Very clean and very polite. Highly recommend.
anthony sExcellent customer service.
WAIL LI didn't see anything that needed to be improved. The gentleman than took care of me was nice and very kind. Next time I need a uhaul I will definitely go to his location again
DOREEN MThe person work of there has not patient, poor customer service
YASSINE N