The equipment was indeed clean. But as I discovered on the road it appeared not that well maintained. After I had filled up the truck and driven away I realized the fan knob was missing. I found it in the cup holder area. I tried to put it back into position but it would not hold in place. I ended up resorting to using a pair of needle nose pliers to turn the fan armature on to get heat into the cab. I told the location representative about this, and was informed that was a corporate matter. Not the best response. Still I would recommend the location as other than that issue, everything else was fine.
MARK L
Ultramar Gas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Thomas, ON N5P4C4
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Customer Reviews
- 4.0 Average Customer Rating
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There was some confusion when we went to pick up vehicle, but was resolved. My only issue is price. To move a sofa we ended up paying over 180 dollars. Had we gone to home depot, we would have been able to rent a better vehicle for only 79.95. I will never use uhaul again for short term rentals, and I will advise anybody to check out home depot first.
SIMAO FSloppy steering sun visor was broken
JOSHUA AYou need to educate your staff on how to fill out the paper work when customers are doing the pick up. It took about 45mins at the store to pick up the truck. She was by herself and unsure in how to fill out the paperwork, as well as running a corner gas station store. She was unclear about the paperwork, that now she is on the phone with someone trying to get them to walk her through it. Bringing the truck back was the same issue, she was by herself can't check the truck so we had to do it ourselves through the website. We felt bad for the young girl being put in a position that she wasn't trained in. We had pre-ordered the truck 2 weeks earlier as well as the pre check in on line. But still at the store for 45 min, so I don't understand why we spent the time to pre-check in. So high ratings go to the young girl doing her best being untrained,. Poor ratings to management at the store for not training the staff. Poor ratings to uhaul for putting pick up and drop off at corner stores and not having their own staff members handle their customers. But the truck did the job and we had no issues with the truck.
ANTONIUS VAgain great customer service
WILLIAM A