This was my 3rd drop off location and not the one that was written into my contract. For this reason the staff member at the drop off location did not have my truck in their system and had to refuse the drop off, even though I was given this location as my drop off location via email and text from U-haul. I have never had an issue using U-haul, but failure was written into every turn of this contract and I don't know that I will be using U-haul ever again.
Jeff B
Ultramar Gas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Thomas, ON N5P4C4
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Customer Reviews
- 4.0 Average Customer Rating
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This worker had no idea what they were doing... entering km's instead of miles and saying i owe an extra $500
Andrew VFirst, get someone who speaks fluent english. Second, the vehicle was absolutely disgustingly filthy. The employee at Ultramar was rude right from hello. She sent me to take pictures of the obdometer reading and then sent me back out in the rain for a second time to get the fuel read. This was not translated to me upon pick up. I rent from Uhaul quite often and would definitely NOT recommend this location, nor will I be returning there.
SANDRA CGet a better speaking English person..get rid of broken equipment..very poor customer service..will not use this location ever again..please mean what you say in re to picking up truck..we were told we could pick up vehicle early and vehicle was not returned yet to pick up. .very disappointed overall.
JAMES RPickup location was easy to get to. Employee in the store was friendly and fast. Process doesn't take too long.
TAYLOR C