More employees to run the U-Haul or change location where there is not a busy gas bar . But employees were friendly
JEFFERY L
Ultramar Gas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Thomas, ON N5P4C4
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Clerk could not find my reservation and I had to phone U-Haul and get them to talk to the clerk and then when she brought the laptop down, we could actually see my reservation. I had to manually input all the information in because she was too busy dealing with gas station customers. It took over a half hour for me to fill in the paperwork/computer screens and then get the keys for the truck. I was waiting for her to complete other transactions before dealing with me. I did not feel like I was a high priority. When I returned the truck, the same thing happened again and it took 20 minutes for me to return the truck. I personally do not want to use this location again.
JACQUELINE SThe equipment was indeed clean. But as I discovered on the road it appeared not that well maintained. After I had filled up the truck and driven away I realized the fan knob was missing. I found it in the cup holder area. I tried to put it back into position but it would not hold in place. I ended up resorting to using a pair of needle nose pliers to turn the fan armature on to get heat into the cab. I told the location representative about this, and was informed that was a corporate matter. Not the best response. Still I would recommend the location as other than that issue, everything else was fine.
MARK LThere was some confusion when we went to pick up vehicle, but was resolved. My only issue is price. To move a sofa we ended up paying over 180 dollars. Had we gone to home depot, we would have been able to rent a better vehicle for only 79.95. I will never use uhaul again for short term rentals, and I will advise anybody to check out home depot first.
SIMAO FSloppy steering sun visor was broken
JOSHUA A