The truck had the drivers miror broken. the renter told me that she wrote it in the cobtract. My husband and I asked if their was another 10 foot cube she said no . We asked about the 15 foot she said it was more expensive instead of offering iit to replace the 10 foot one.. The driver s miror was poorly taped because it was broken and I could NOT fix iit.I I could only see the road with that miror and I could NOT see the cars .. It was extremely stressful. I drove for 2 hours from Candiac to Gatineau. I even called the renter halfway to tell her that I was extremely stressed and it was dangerous to have rented me that truck i asked her again if it was written in the contract because I did not see where she wrote it. To see if I would change lanes I had to put myself so low on my seat that it was dangerous. The person did NOT offer me an alternative. When I brought the truck at the Gatineau drop off the manager and the 2 employees were horrified what they saw.. one even sat in the drivers seat and said it was totally unnacceptable. i have stressed much that I hurt evewhere in my body.. my husband was following me with his car to make surre I could change lanes.. I want a refund for stressed.. I could have had an accident or caused one because olf that miror. I taped more because I did not wanted to fly away and hit another car.. I am very upset. The renter was speaking to me half french and half english..
Lise C
94655917 Quebec Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sainte-Catherine, QC J5C1B6
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Customer Reviews
- 4.0 Average Customer Rating
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The first truck had a brokn mirror. I recommand to inspect before renting.
Gaetan CYour team canceled my reservation within 12 hours of the actual moving. They relocated me to a pick-up destination further from the initial one. They downgraded my truck from a 20-foot to a 15-foot one without my consent. The actual system on-site was down when I went to pick up the truck. There was no one on-site when returning the truck. The total amount was almost double what the initial quote was. I will NEVER recommend UHaul to anyone who can avoid your company.
David BLe local est très désuet et pas très propre.
Raffick SThank you Natasha. She gave amazing customer service. Made sure we had what we need. I highly recommend them
wayne t