The process to check out the van was long and complicated. They said their system was down so I had to talk to a rep on the phone. It took over a half hour to check out. Also, I had to go back for the dolly which I had ordered. Then I didn’t use it and they told me they would refund the $7 but didn’t.
Ellen L
Stop N Save
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Salem, MA 01970
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Customer Reviews
- 3.0 Average Customer Rating
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Everything is fine
XIOMARA CThe check-in process here was pretty sketchy/weird compared to the last places I've been. Didn't have the accessories ordered, offered an alternative which was nice but really defeated the purpose of trying to plan ahead. Everyone says the other site in town is a nightmare so this may still be a better option. But add loke half an hour extra to deal with checkin issues. Called the uhaul help desk and they confirmed everything was fine with my reservation and account and it was the location being challenging.
Justin BGreat servicr
XIOMARA CThe staff were very unprepared for me when I came in to get and return my rental. They made refill out paperwork to get the rental that I had done ahead of time online and then signed me up for additional coverage and charges without informing me
Michaela N