This was not the original location for my pickup, so I am thankful for them accommodating me. However, the original location, Danvers on Newbury St, could not accommodate my rental, and I had to go an hour out of my way to complete the rental. I am wholly dissatisfied with the failure to deliver, and given that the alternate location was a gas station, I could not speak to anyone about this. This also added an extra 20 miles to my rental, which affected my budget.
Matt G
Stop N Save
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Salem, MA 01970
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Customer Reviews
- 4.0 Average Customer Rating
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There was an issue with my rental pick up that took at least 30 minutes to resolve. The attendant was very helpful, but it took a long time, and we had to wait a while before we could leave.
Scott HVery disappointed!! I had it for two hours with all the added fees I never was asked for total was $70. I asked for a receipt before I left and he said no. Will email you. I had no say in the matter.
alexandra cMaybe put a sign up somewhere indicating that UHaul is at that location because it was at a gas station. I was a little confused about if I was at the right place.
Marie DWant to emphasize that we picked up at canal street but drove to Jefferson Ave bc we needed a mattress cover and had the worst experience with the employee at Jefferson Ave location who refused to allow us to purchase a mattress cover. Worst experience we have ever had with U-haul which is disappointing bc we have used you guys many times before
Jackie P