Pick up was a nightmare. I’m also shocked I was charged 23$ or whatever for miles driven, even though I just paid to fill the gas tank up? Would love an explanation on that.
Leo F
Bridge Road Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Salisbury, MA 01952
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Customer Reviews
- 4.0 Average Customer Rating
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Originally I had my 6x12 trailer reserved and received notification a pick up date and time and the location of s willow st Manchester nh. Hours before pickup time u haul notified me the trailer was not returned to Manchester nh but to Salisbury Mass. I told them that’s not my problem it is yours. Why can’t Manchester go to Salisbury to bring it back to Manchester? I was told there was no 6x12 trailers in NH. This problem became my problem. This added 2 additional hours, tolls both ways ( 1 with double axle trailer) and fuel. U haul offered $50 for my troubles. Honestly it was costing me a total of $175 which wasn’t a heck of a lot of money. To top it off, when I contacted Salisbury to confirm they had the trailer, I finalized my payment with them. That’s when I learned I needed to pay Mass.sales tax. When I went to pick up the trailer no one there could provide me a drop off in NYC. Worker there contacted the person in charge and she stated that the original pick up location should have sorted this out. I told her because Manchester sent me here you are the new pickup agent and I said she now has that responsibility. She did end up providing me with a drop off location in NYC. I received notification of the drop off location. Then hooking up the trailer I utilized the ap u haul provided me to take pictures etc of the trailer the ap stated it held timed out or something to that effect. By this time I was so pissed off. The next day I received a notification from the drop off location that they could not accept this size trailer at their location. So wasted more time on hold trying to find another place to drop off. Then I received another notification along the way my contract had not been completed and to avoid a $20 fee blah blah blah. I am still waiting for the manager at u haul in Manchester to contact me to resolve this issue as $50 is certainly a drop in the bucket at this point. The entire experience with u haul has been disappointing. From the ap. To the holds on the phone from being bounced around from customer service to various places. I just can’t understand after discussing with several CUSTOMER SERVICE people, this matter couldn’t be resolved. A typical corporation. Money first. Customer service last!
Patrick MThe people were barely helpful and a little rude. I wasn't given a locoing pin required to keep the trailer safely on the tow ball.
Ryan HI would say the same for many U-Haul locations. The front desk people could look, sound, friendlier. Other than that, they all seem to know what they are doing.
Ronald AThe lady was friendly and helpful . Would go there next time I need a truck
DANA D