I reserved an appliance dolly, followed up with Customer Service twice who indicated they sent verification to Jackson Automotive who did not reply. When I picked up the truck, there was no dolly. I was moving appliances. I added miles to the truck driving to different hardware stores trying to find one to buy or rent. This is the third bad experience I have had with Jackson Auto.
EVERETT T
Jackson Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saluda, VA 23149
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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BME Storage was amazing! U-Haul not so much! The breaks didn’t work and we got rained on the entire drive. We contacted several people and nothing has been resolved. No one got back to us. We reported the problem because that truck was supposed to be picked up by another customer and we didn’t want anyone to get in an accident. They took the truck for repairs but we were not contacted about resolving our problem. Terrible customer service. I feel like you just kept ignoring us until we got sick of contacting people. We have rented uhauls several times before and never had a problem to report. You would think customers (especially repeat customers) would be taken care of in a timely manner or even just taken care of. Horrible experience with “customer service” if you’d like to call it that! I call that a disservice…. I would expect a discount on the price at the least! Should’ve been fully refunded since not only were we soaking wet AND freezing but the worst part was the breaks not working properly. We could’ve died were I driving and not my husband who has experience driving large vehicles, hauling, and towing trailers….. shame on you!
Jodi RThe associate was so kind, absolute delight in working with, I would definitely keep recommending him over and over and he gained me as a future repeat customer if I am to ever need assistance again.
Annalea RDidn’t have appliance dolly I requested but Mr. Jackson got us a furniture dolly that worked.
Kyle NJackson was so nice and easy to work with. I was in and out quickly and with no problems at all.
Corina C