Customer Reviews for Jackson Automotive
(U-Haul Neighborhood Dealer)

257 reviews

4307 Dragon Dr   Saluda, VA 23149
(From Hardees - Route 17S - Cross Bridge - 2nd U-turn@ Keepers Store)

(804) 758-8527

Location Hours

  • Mon-Sat: 10 am - 7 pm
  • Sun: Closed

Services at this Location:

Contact Us

(804) 758-8527

4307 Dragon Dr
Saluda, VA 23149
(From Hardees - Route 17S - Cross Bridge - 2nd U-turn@ Keepers Store)

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 7 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The location could be easier to find.

David R. 
Rating:
5.0

Customer did not leave a comment.

CHARLES D. 
Rating:
4.0

Customer did not leave a comment.

Darrell S. 
Rating:
5.0

Very helpful and patient. I will definitely come back in the future.

Linda B. 
Rating:
5.0

Happy to have found a 20ft. truck here after our reservation at a Richmond Uhaul location was unavailable with no notice or explanation!! The Uhaul dispatch team and Jackson Automotive rental saved our moving plans from disaster.

David G. 
Rating:
5.0

Customer did not leave a comment.

Tracy S. 
Rating:
5.0

I will be using this location again. Mr. Jackson was very kind and helpful. Thank you for the considerate call to

Betty A. 
Rating:
5.0

Customer did not leave a comment.

JOYCELOUISE M. 
Rating:
5.0

Nothing

SHARONLEE P. 
Rating:
3.0

Kind of a “gipsy” place but the guy is very friendly Part of the experience

Jean B. 
Rating:
5.0

Gentlemen there was very helpful and great service.

GLENN H. 
Rating:
3.0

Customer did not leave a comment.

Jean B. 
Rating:
5.0

Mr Jackson always present himself in a professional manner and always make sure that my uhaul experience is a great one. I would recommend this location to anyone.

Tanesha R. 
Rating:
5.0

Mr Johnson was so kind and helpful. Nery nice location. Easy drop off. Thanks Mr Johnson. We left our Ezoass and phone holder on the truck and it was safe and secured by Mr Johnson until we picked it up. Good company.

TERESAHARRIS M. 
Rating:
3.0

The ceiling of the truck had a leak and a few items got wet. Otherwise, everything was great!

Valerie S. 
Rating:
5.0

Nice to have a drop off close to our home and and accepting drop off with staff there in person a Sunday which is peace of mind when you drop off expensive equipment.

ROBINJOHN S. 
Rating:
5.0

Customer did not leave a comment.

JOSHUAWILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

DENNISB A. 
Rating:
5.0

Customer did not leave a comment.

Aaron A. 
Rating:
3.0

Customer did not leave a comment.

Chris P. 
Rating:
5.0

My experience with Mr. Jackson was extremely pleasant and helpful. I would use this business again and recommend him to my friends and associates.

BRENDACAROL B. 
Rating:
5.0

Customer did not leave a comment.

Tina M. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
4.0

Customer did not leave a comment.

Julian L. 
Rating:
5.0

This is the second time that I've used Jackson automotive for my uhaul needs. They always have the equipment that I'm looking for. The people are friendly, the service is great.

David J. 
Rating:
5.0

No improvement needed I would recommend this location to anyone

Tanesha R. 
Rating:
5.0

Super nice guy. I was a little put off at first because it's in a residential neighborhood but he was so nice and helpful that it made up for the terrible experience with the pick-up location. I will definitely use him in the future and recommend him to others.

Elizabeth G. 
Rating:
2.0

Customer did not leave a comment.

MICHEAL A. 
Rating:
3.0

Customer did not leave a comment.

DEBBIE S. 
Rating:
5.0

Our experience was great. Your representative Jackson was a real gentleman. Thank you, Mike Axelsson

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

Customer did not leave a comment.

Lannette H. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

Rent ball hitch so you do not have to buy one

Michael D. 
Rating:
5.0

Great and kind people to rent from. I will utilize their business again.

Tanesha R. 
Rating:
5.0

Excellent service rendered at this location.

Randolph L. 
Rating:
5.0

What a gentleman. I would recommend and encourage anyone to seek this company out for any u-haul needs, picking up or returning. Just call him and you will understand. After a stressful move what a refreshing experience.....

DAVID F. 
Rating:
1.0

Hard to find drop off - was down a dirt road off of Dragon Rd. - no signs, was basically a very dirty and buggy field. Would never have found this if it had been dark. Only reason we knew it was the right place was that we saw another truck after pulling all the way in. Horrible!

MASSIMO M. 
Rating:
5.0

Customer did not leave a comment.

Aaron A. 
Rating:
5.0

Great customer service! Will use again!

John S. 
Rating:
5.0

Always a pleasure to do business with Jackson!

Beth S. 
Rating:
3.0

Mr. Jackson was awesome. He was not happy to hear about the heater being broken. Hecwas courteous and helpful.

Angela D. 
Rating:
5.0

Amazing People.... I will only use this location.

Thomas P. 
Rating:
4.0

used before and will use again

Kimberly H. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Jane A. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Nothing to improve! Customer service was excellent! Thank you so much!!

Kenneth J. 
Rating:
5.0

Customer did not leave a comment.

Sandra T. 
Rating:
5.0

Customer did not leave a comment.

Earl C. 
Rating:
5.0

Wonderful experience!!!

krista T. 
Rating:
5.0

Drop off was great staff made you feel right at home

William W. 
Rating:
5.0

Very convenient location, friendly, welcoming service.

Beth S. 
Rating:
5.0

Mr. Jackson went above and beyond, helping me to drop off the truck on a Sunday.

Miles M. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY G. 
Rating:
3.0

We had to drop off after hours. The UHaul employee lives on site. He was very friendly and helpful !!!

Diana G. 
Rating:
5.0

They had a complete stock of both trucks & trailers available for rent

Frank G. 
Rating:
4.0

Very accommodating and honest business. Kind and friendly people interested in providing good service.

james C. 
Rating:
3.0

Customer did not leave a comment.

andrew S. 
Rating:
5.0

Customer did not leave a comment.

tami S. 
Rating:
5.0

The location was great and worked with us. The customer service on the phone was horrible. The truck we rented drove very rough. The steering shook alot. Maybe needs an alignment. We will not be renting from uhaul again...

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Jefferson C. 
Rating:
5.0

Excellent customer service - one of the best I have encountered in multiple rentals.

Edward B. 
Rating:
5.0

Great experience!!

Paul S. 
Rating:
5.0

Customer did not leave a comment.

george S. 
Rating:
5.0

Very convenient location and friendly service.

Norman S. 
Rating:
1.0

They didn't even come outside told me through the window to put the keys in the box with the rental agreement didn't even look at the tru k

Gregory S. 
Rating:
5.0

Recommend using them is what you can do.

Ajani R. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

These ppl are the BEST. Outstanding and Excellence!!! Is the way they operate. I have NEVER met or been treated so great!!! I not only would recommend them... We made new friends. They deserve some kinda award... Or compensation for the. Service they provvide. I will never go anywhere else!!!??????

ruby gay S. 
Rating:
5.0

Customer did not leave a comment.

Norman S. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

southeast M. 
Rating:
5.0

Customer did not leave a comment.

Marshall F. 
Rating:
5.0

Jackson and Sandra are top notch. Friendly and helpful. Jackson came out found me a parking spot for trailer and helped get it off my truck. Thank you U Haul made my move go smooth Rick

Alisa H. 
Rating:
5.0

Customer did not leave a comment.

Norman S. 
Rating:
5.0

This was by far the best experience I have had. The folks at this drop off location were extremely helpful and courteous.

Victor K. 
Rating:
5.0

Customer did not leave a comment.

Dave L. 
Rating:
5.0

Customer did not leave a comment.

Frank G. 
Rating:
5.0

This was absolutely, hands down, the best experience I have ever had renting from U-Haul. Jackson Automotive are the most pleasant people to do business with??. All of my future rentals will be made there. I will recommend Jackson Automotive to anybody I hear needing to rent U-Haul equipment ??.

James G. 
Rating:
5.0

Wonderful service from the Jacksons. Would highly recommend them, and will use rhem again

Keith O. 
Rating:
4.0

Customer did not leave a comment.

kelly M. 
Rating:
5.0

Customer did not leave a comment.

Allen P. 
Rating:
5.0

return customer....great people great service

Michael B. 
Rating:
5.0

we wanted a 20 ft. truck due to restricted access to our property. we were told that we could drive 18 miles and pick one up in Saluda. we got there-no 20ft. truck. Trying to be nice (I guess) U-haul upgraded us to a 26 ft. truck which would not work in our situation. The fine folks a Jackson Automotive helped us out by renting us a 15 ft. truck and a 5x8 trailer. worked out fine!

michael H. 
Rating:
5.0

I love this location. They are the best. I live in Richmond and always go to this location for the great service. I will recommend this location to everyone.

Lisa P. 
Rating:
5.0

Customer did not leave a comment.

Krister A. 
Rating:
5.0

100 % Excellent

steve F. 
Rating:
4.0

Mr. Jackson was great to deal with.

Troy P. 
Rating:
5.0

Jackson and Sandra were extremely welcoming and accommodating. The drop off location was so convenient for us, we will definitely use this location again.

Beth S. 
Rating:
5.0

Fantastic dealer. Many thanks.

Stan M. 
Rating:
5.0

Customer did not leave a comment.

Antoine S. 
Rating:
5.0

Very nice,very helpful, explained everything in detail. Will absolutely reccomend 5 star service.

frank C. 
Rating:
4.0

Customer did not leave a comment.

EASTON H. 
Rating:
5.0

Great Uhaul dealer. Thanks!

Stan M. 
Rating:
5.0

Mr. Jackson was very helpful and accommodating with the service. A very kind man. I would recommend his business to my friends and family. Thank you.

Millie H. 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
5.0

Friendly and accommodating folks! Thank you, Jackson!

michele B. 
Rating:
5.0

It was a pleasure working with Jackson and his wife, they were super.

Carl Z. 
Rating:
5.0

Jackson and his wife were friendly and very efficient. It was a pleasure meeting them and they wished us well in our move. If I am ever in Saluda again, I would go by just to visit.

Patricia R. 
No reviews have been submitted for this location.

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