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Robert T
Customer Reviews for Jackson Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice and accommodating.
MAURICE JWe have used Jackson's location many times. He couldn't be nicer! We were very satisfied with the truck and the service.
Norman SI just wanted to say, the gentleman there (Jackson) was great!
Lewis VMr. Jackson was great to work with. Very friendly and always a smile. Process was very easy and was convenient. I strongly recommend renting from this facility.
William ZThis location was in no where's ville. I was expecting a business and that is not how I would describe it. Also, the place was supposedly open until 7. When we arrived at 5:30 there was an open sign but no one was there. We had to use the app to check out. The problem with that is you don't have very good service. It took over a half an hour to checkout because every time you did a picture it would say can not complete this process and go back to the beginning. Each time it went a little further until finally it said complete.
Linwood WThe facility is great and will use it again for sure.
Paul TJackson is a great guy. Thanks
William GMr Jackson was the best!!!
Leslie BI was pleased with both locations I used but not with the overall uHaul experience. I paid $2000 for a uhaul for a move taking me 3 states from home, and booked my equipment several weeks in advance. I believe at least 2 maybe 3 or so. I got a call the day before telling me that in order to get any truck at all I was going to have to drive almost an hour away from my home to pick it up. I get there, and they have a truck for me, but only have half the requested furniture blankets and neither of the types of dolleys I requested. They gave me a different dolley instead, but it was an appliance dolley and we weren't moving any appliances and it barely worked for what we needed it for. I didn't have to pay for what I didn't get, but when planning a move of this size and magnitude you would think that if you order something it will be there for you when paying several thousand dollars. Also, I requested to pick up from a uhaul store 10 minutes from my house. I have a hard time believing that the closest pickup available was almost an hour away from an area the size of williamsburg and james city county. When you're dealing with your last few days in town and everything is planned out in minute detail as to what needs to get accomplished and when, this kind of disruption with almost an extra 2 hours of driving was disasterous to the plans we had made already.
Richard WWe returned the rental early in the morning, there was no interaction with anyone.
DANIEL JJackson was very kind and helped very much. Uhaul was trying to charge me for an extra day and he worked hard to get it right. Unfortunately Uhaul still charged me extra. Was not the fault of Mr Jackson.
Rodney BJackson was great with communication and instructions for using uhaul.
Stephanie YThe pick-up and drop-off process was seamless. Only recommendation would be to have a person at the entry to greet the customer and direct them where to go/what to do.
Wayne SWas not greeted by employee just pointed to where I needed to put the truck and place the keys. No questions regarding check in etc. completed online checkout which was easier but will say U-Haul rep was with another customer.
Jeffrey HWe all had trouble with the UHaul app. Folks there were very nice and helpful but took getting someone from main office on phone to help talk all of us thru it.
Mike AIt was a little confusing as there was no signage. Lots of old cars and kinda junky, but the guy was nice
Dana AFriendly manager gave us a great check in experience
Jeffrey CI completed my registration online, when I got to the facility, they said my information wasn't there and they needed to recreate the reservation, including payment information. An hour later, they said I had to switch trucks. When I returned the truck, they tried debiting my original card that they said they didn't have. They also indicated that they would give me a credit since it took over an hour to pick up the truck as I was paying movers hourly to wait for me to arrive. I raised these issues to the location and I never received a response or a credit.
EVERETT TThe truck has a gasoline odor which may be a safety issue
Bob UThe owner was friendly and helpful
Michele SSome type of tounqe jack would be really helpful for connecting and disconnecting trailer. Not a location problem but an overall Uhaul problem. I am a 60 year old man and leg lifting a 6x12 trailer by the tounge is not an easy task.
Timothy WKeep up the excellent service!
Brian GTrailer was old and bounced all over the place even on smooth road. We should have taken back for another one but we had a deadline.
KATHIE MVery helpful!!
Nancy DWas not aware this sight was a no contact area! Didn't know where to park,how to have someone sign off on return!!
Sharon DJackson Automotive. 4307 dragon.Dr Saluda, VA. 23149 Jackson, was professional and very pleasant to work with. I would work with Jackson at automotive. again.
MARY SJackson's was great, super friendly and helpful Uhaul alone was a pain to deal with and I'm very displeased with the runaround and how all but 2 of the 7 customer service people handled my issues.
Lydia HHad to go here cause there isn’t another U-Haul place around. I would never go back would pay that extra to go somewhere else
Ronyece TJackson was very polite and very helpful. Overall a good experience. The trailer was in excellent condition.
Anthony EVery accomidating service from Mr Jackson
John CVery professional, well organized place of business.
Joseph VCustomer service and support was excellent. Jackson is the best!
Laura ENothing other than I think the oil or transmission fluid needs to be checked out. The truck was running a little hard and considering it's a 2014 truck I was using maybe he needs a newer 26ft truck. But other than that it was great.
Maggie DMr Jackson in Saluda VA always a pleasure to do business with and drop off at his location ! 👍👍🏁🇺🇸
kempermartin mJackson was delightful and I was very pleased with the service
David LBetter signage. It took me awhile to find it. This location is rough by any standard. You probably know what I mean. Customer internet would help, the location is remote and I couldn’t take advantage of your digital offerings.
Edward DI had a problem with a dry-rotted sidewall on a trailer tire, however, the merchant provided an appropriate refund as a demonstration of customer service. I was please with their approach and resolution of the situation.
Gary MWe only filled the gas tank up the level it was when we picked it up (only half full) but were then charged for filling it up the rest of the way. I explained to the gentleman at the rerun site that it was only half full and he said no problem. Frustrating that we were charged.
Lynn MLocation is unkept
BRIANPATRICK EThe location in Saluda VA the gentleman Mr Jackson was extremely helpful, polite and professional. My husband left his phone in the truck and realized late that night after hours and Mr Jackson notified us to take our time to go back that night and retrieve it. He was so nice to help us since we were out of state. I wish more employees would go the extra mile that Mr Jackson did.
Felicia FWhat a weird place. Hard to find and just plain weird looking. Not allowed inside and conducted business outside.
Robert JLocation was not well marked for finding.
Timothy SI cannot think of anything. Everything was just as it should be, The people at Jackson Automotive are great, very friendly and helpful.
elliot mThis was not my original location, I rented from Kilmarnock VA location and the password did not open the lock. Only option was to drive 30 miles to Jackson and for some reason I had to return it to Jackson. Terrible experience with UHaul, I will select another option for my next rental
David TFirst truck has 2 bald back tires. They finally replaced the truck with another one when driver started taking photos .
Patty DThe Rep who helped us with pick-up was super friendly and put us at ease. he was very helpful.
tonya SThis truck should not have been something used to do a cross country move. The left front wheel bearing made lots of noise and assuredly it affected the fuel economy. Furthermore, I had to stop for roadside assistance since the trailer lights didn't work. Additionally, the steering wheel had to be held at the 10 o'clock position to drive straight. For as much money was paid to rent this truck it should have been in better condition.
Ron B