Customer service was terrible. Did not want to go check and make sure the truck was in good condition and also made me go and take a picture of the mileage and gas. Was very lazy.
Sereen R
Speedy Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Antonio, TX 78217
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Customer service was lacking Very rough neighborhood
CHRISTOPHER DI want to give Mason a huge shoutout! After picking up my Uhaul truck, I was driving away and noticed that one of my car tires had a piece of metal in it and the tire was starting to deflate. I was in a hurry to get my move done, so I continued to drive away with the knowledge I would have to change a tire after my move was done. I was absolutely dreading that given how tired I was. When my move was complete, I returned my Uhaul truck to the store and looked over at my car. The tire was no longer deflated. I walked in to the store only to be told that Mason (an employee there) had seen my flat tire and decided to go ahead an plug it and fill it up for me. I can't tell you how much I appreciate his help. It made such a big difference at the end of a long day not to have to change a tire. Thank you, Mason! That is excellent customer service!!
Karl BI want to give Mason a huge shoutout! After picking up my Uhaul truck, I was driving away and noticed that one of my car tires had a piece of metal in it and the tire was starting to deflate. I was in a hurry to get my move done, so I continued to drive away with the knowledge I would have to change a tire after my move was done. I was absolutely dreading that given how tired I was. When my move was complete, I returned my Uhaul truck to the store and looked over at my car. The tire was no longer deflated. I walked in to the store only to be told that Mason (an employee there) had seen my flat tire and decided to go ahead an plug it and fill it up for me. I can't tell you how much I appreciate his help. It made such a big difference at the end of a long day not to have to change a tire. Thank you, Mason! That is excellent customer service!!
Karl BThere is no dedicated checkout for U-Haul. The clerk helping had to also checkout multiple gas and convenience store customers. He was fast and friendly, but the delay could have been avoided with a separate register to keep the transactions separate.
Kevin C