Requested a dolly and furniture pads. Was not in truck. Front desk had no clue and was not helpful. Still charged me for the dolly and pads and they have to know they didn't place them in the truck. Truck was old and the door wouldn't close properly and was loud on the freeway.
Cameron W
Venom Street Graphix LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Antonio, TX 78217
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Customer Reviews
- 2.5 Average Customer Rating
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Requested a dolly and furniture pads. Was not in truck. Front desk had no clue and was not helpful. Still charged me for the dolly and pads and they have to know they didn’t place them in the truck. Truck was old and the door wouldn’t close properly and was loud on the freeway.
Cameron WI had a great experience renting the 15’ Truck. It was big enough for all my 1-bedroom apartment furniture and boxes. Pick up and drop off were easy and quick. I marked “not clean”above just because the mats for the driver and passenger seats were not clean when we picked up the truck. However, it did not bother me and the equipment was well-maintained otherwise.
Ian MIt is not staffed normally during business hours. Reserved a utility dolly and was given an appliance dolly. Had to stop at another U-Haul location to get correct dolly. Reserved 60 furniture blankets and was only given 26. Vehicle was not cleaned in the cab or cargo area. Key lock box was very difficult to open.
Michael LTheir website and door states they were open on Saturdays until 2 pm. I arrived at 12:30 pm and the place was closed, nobody around and no instructions on how to leave the trailer.
DAVID G