EASY PROCESSRAUL Z.
Moving Truck Rental in San Antonio, TX at Lockaway Storage Shaenfield
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in San Antonio, TX 78254
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Nothing. Counter person very polite and knowledgeable.ROBERTO S.
The Lady was very helpful, a great customer service, I recommend this place.DANIEL P.
I had several problems with the rental and the rental location support... 1. The appliance dolly I rented was not in the truck as promised; had to get it from another store; not a U-Haul store. -- The U-Hual location should have notified me that the dolly was not available and I would have made other arrangements or rented the truck from another location. -- I had to rent an appliance dolly from another store; cost me money and miles on the truck 2. The truck was not full of gas as indicated by the attendant but I was held responsible to fill it. -- I drove 42 miles and the truck needed 13.78 gallons of gas 3. The truck was dirty when I received it - When I returned the truck, the attendant told me to drive it to the back lot, without him checking it, and threatened if I didn't he would charge me $100. He made no effort to get up and check the miles or status of the truck. - The truck was checked in over an hour after I returned it and I was charged a cleaning fee; no idea why.. . the truck was swept out prior to returning it. 4. The truck has something wrong with the exhaust and is VERY loud Overall, the experience was unsatisfactory and I would not do business with this location for any reason.ROBERT C.
The location was great and had their ducks in a row. The u-haul mobile pick up though needs a lot of work and took up a good chunk of my rental time.Michael M.
I was charged for the utility dolly even though no one touched it. Now I have to spend time on the phone to dispute the charge.MICHAEL N.
Very convenient. Needed to pick truck up early. Able to use my phone to check in before they opened. It went flawlessly. Great experience.Richard L.
I tried using the app to secure my reservation. And I just found it confusing, hard to navigate. Looked simple enough, wasn't what to do when. I think it sucks. So, I went into the store, and asked the receptionist (title?)- and she was very helpful. Found account really fast, gave me the keys, said i was already set to go. Same thing when i came back, wasn't sure what I needed to do. Where to leave the truck, leave the keys where? So again I walked inside and she took care of it. Truck had dirty floors (old mud markings/dirt)- front of truck was splattered with dead bugs. Also I drove the truck about twenty miles total, and it took over 2 gallons to refill. Obviously the person before me didn't fill it up, and Uhaul did not fill it up. It should have taken that much to fill up. So, the needle looks full, but obvious that I didn't start out with a full tank. So, i pay for $1.69 per mile, plus $5 for gas, even though it wasn't full when i got it. Hmm. Only good thing about this experience was the helpful clerk.Alfred T.
To large of location to just get truck and having to return it to the same spot.ROSEMARY G.
Not charge me for 2 gallons of gas when I had put 1 in it already and only drove 8 miles. 2 gallons for 8 miles bullshit robbery.Philip W.
Uhaul app did not allow me to complete vehicle return. Was stuck in loop.Mario H.
No comments, thanks.JAMIE W.
Bigger location or more allotted space for people to park for their truck and to park trucks. The truck veers to the left tooALAN R.
Remove some redundant steps in the check-in process. Ex. - I'd already uploaded a photo of my license but was asked for it again.Adriana L.
Vehicle was dirty. Bed of the truck had black mulch stuffed in all places. Had to spent my time cleaning before I could start moving. My customer service was great. Just wish the truck was clean.MATTHEW M.
Very pleasant experience, Michelle was very helpful.MICHAEL D.
The sales person came out to help me while I was having difficulty doing the remote check in. Vehicle was cheaper than I expected and less restrictions than renting at conventional rental car companies. Thank you.DAVID G.
Outstanding Service!!!WILLIE M.
I had requested for moving blankets and furniture dolly as part of my rental. When I got to the location on the day of the rental, the helpdesk person said that they did not have furniture dollies and simply cancelled those items from my contract. The moving blankets were not loaded into the truck and had I not looked for them, I would have not even known. The helpdesk person did not even mention to me that I have to pick them up from the front office. While the location had the truck size I needed, an otherwise pleasant checkout experience was marred by the lack of attention from the helpdesk.Stephen J.
Customer service was excellent.Vincent P.
The mobile check in process was far from convenient. I had to walk about 200 feet from the parking lot, around a fence and a storage building, because the system said we were at the wrong location. The verification process was also difficult, we didn't realize someone other than us would have to be called to verify us, and since we just moved to a new state, our local contacts are limited and were not available to be called. We also reserved a furniture dolly with our truck, and one was not provided. It would have made our move a lot easier if we had it. Otherwise the truck was fine, and the equipment we had worked as expected. But the mobile check in process could definitely use some work, and wasn't quite the customer service I know U-Haul is capable from my past experiences.Ryan A.
The transmission was slipping, the truck was extremely dirty, the alignment is off, and it wasn't swept before we got it. It was my literal worst experience driving a rental truck and I rent one for a move EVERY year. Pick anywhere else, maybe even something other than a UHaul in general.Christopher H.
Needs someone at reception desk all the time.Thomas G.
Great place.Blaize D.
Only a very narrow and short length parking space to park the 15 foot truck was available. Took 20 minutes to accomodate truck in space and avoid any damage to truck and adjacent vehicle and nearby fence. the self check in uhaul app is very difficult to use. It is not compatible with my Apple Safari browser because would not verify the drop off location, used a work around with Firefox browser instead. The photo upload of the gas gauge, truck cab interior, inside hauling space, front/back/side exterior, was requested multiple times in order to complete the check in process. The complete drop off process required at least 40 minutes to complete, from arrival to check in complete. Uhaul should modify its self check in process or provide a location with on site personnel to assist on 24/7 basis. Salvador Cuellar 210-296-8561 firstname.lastname@example.orgSalvador C.