Great experience, so professional and courteous, went out of their way to bring the truck up informed me of everything I needed to know and sent me on my way.
Dan N
Universal Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sandusky, OH 44870
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Not given proper instructions to get the keys. I paid for a dolly and furniture pads and they were not included and were never given to me.
Ruthie RI reserved an early pickup. The yard is huge and the trucks are parked among other businesses so you have to wanted around until you find the truck you need. Instructions said key would be in the back. It wasn't. Searched most obvious places without luck Called support within the app. On hold for 8 minutes waiting for anyone to pickup before it hung up on me. Officially the hours said they weren't open yet, but I walked back to the front and found a person who found the key. It was in the cab in the sun visor. After a stupid check out process where I couldn't take the pictures because the truck was pinned between other trucks and a wall, I finally left. Returning the truck didn't work. 20 minutes in the sun trying to get your app to work. It would not proceed. Reset everything and tried again. Had my wife try on her phone with same error. Can't check out. So walked back to the front and gave the guy my keys. It's not their fault your app is garbage, but it doesn't help their case. Overall horrible experience for way too much money. Will not be using uhaul again.
John MNo complaints!
Julia WVery friendly and knowledgeable!
Christina F