Rented me a truck that wasn’t actually available for weekend pickup. I was delayed by appx 45 min of my 4 hour rental trying to figure it out and was not given any credit on price nor extra time on the rental.
Rachel W
Shine Towing LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sandy, UT 84070
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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U-haul app is the most garbage app I've ever used. Links were broken, simple functions not functioning. Had to contact support multiple times to resolve issues, picking up the truck took over a hour, then I wasn't even able to return the truck due to another error, had to contact Shine to get it sorted. Shine is great and responsive. U-haul is terrible, I'll never rent U-haul again, and I recommend no one does, at least until they fix their broke software.
Korey AEXCELLENT CUSTOMER SERVICE AND VERY HELPFUL!
KIMILE PVery expensive! When I called in to make sure my reservation would be from the 7th to the 8th because we needed the truck both days. I was told it would be $160 total. We needed paying over $200 because apparently we had “extra” days when I clearly asked for both days and for a correct estimate. Spoke to a worker named Victoria who confirmed I wouldn’t be charged more and I was.
JONATHAN DThe key wasn't in the lock box, but customer service contacted the owners and they quickly arrived to help us get a key
Shelby M