I originally placed a booking for a 15’ truck at Dulux paints in Napanee. I received a call stating that the previous booking had not returned the truck at that time and was offered a 10’ truck, which was available at the Beckers store location in Napanee. I asked if there was any 15’ trucks available and she said no, not at that time. Since the movers had already arrived & I was strapped for time, I accepted the 10’ truck. We ended up making two trips from Napanee- Belleville and back again to load more furniture. When I went to the Beckers store to inquire about kilometer cost, the gentlemen told me I should have taken the 15’ truck. I let him know that the lady at dulux paints told me there were no 15’ trucks available and he said there has been a 15’ truck sitting outside waiting to be rented all day. I ended up with a very stressful day, paying the movers double for two trips and paying uhall double kilometers when I could have rented the 15’ truck in the first place! That was not fair.
Michelle P
Riverview Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Napanee, ON K7R1J2
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Customer Reviews
- 3.5 Average Customer Rating
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Good customer care service
Sandra N