Your employee, Chris Dewitt, needs some additional training in the area of "customer service". He was rude and condescending, and I would actually like to speak with someone at the U-Haul HQ with whom I could share more of the details of my experience with him. Fortunately for me, the OTHER employee at the pick-up location (unfortunately, I did not see his name) seemed to be the exact opposite of Chris. The other employee intervened when Chris was trying to charge me an additional $40 above the price quoted on my reservation. Additionally, when the printer would not work to print out the contract, the other employee was the one who asked very politely if it would be permissible for them to send the contract to me via email. I told him, "Of course!" The other employee was super appreciative. When I drove around to the location to pick up the tow dolly, Chris and the other employee were both there to hook it up to my tow vehicle. Chris never said a single word to me during that interaction. The other employee was super friendly and engaged me in conversation. I wish I knew the name of the other guy who assisted me at the pick-up location, as I would absolutely love to give him 5-stars on this review. He was knowledgeable, professional, helpful, and friendly. The exact opposite of Chris Dewitt, the employee with whom I spent most of my time.
STEVEN C
The Moving Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Santa Fe, NM 87507
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Absolutely a great location
EUGENE AThis is the second time I have retruned rentals to this location. The staff has been so friendly and accommodating I could not be more pleased with the customer service.
DAVID FKyle and his crew do great work! Thanks!
Mark HThe guy who runs this location always gives excellent customer service.
Vernon R