I ordered a 26' truck. I was notified that my reservation had been "modified" to a 20' truck. I accepted the modification, not realizing that a 20' truck means bumper-to-bumber rather than the bed size. We ended up having to spend nearly $600 extra on a trailer when not all of our things fit in the "20' truck". This is blatantly deceptive behavior. I will be contacting the legal department at my company. The customer service from Sean was exceptional, however, when I needed to pick up the additional trailer.
STEVEN W
The Moving Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Santa Fe, NM 87507
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 5.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
People seem to have a hard time parking the trucks upon return. I had a hard time picking a place that had not been taken by someone parking in two places.
Daniel SGreat customer service. No improvements needed.
Tiffany CKyle was friendly and made for a quick check-in and out. Thank you.
Joe UVery sweet employee that made the experience so seamless. We were so overwhelmed and anxious about the move, and he actually provided some relief with how chill and understanding he was. (white male 30somethin and smiley)
Brittani H