Vehicle was dirty & trash was left in the back. Pick up site is a gas station, so I thought it would be convenient. However they shut down all their pumps indefinitely. The worker left in the middle of the day with no drop off instructions or key drop off box. So my friends and I had to wait for over an hour for someone to open the store so we could hand them the keys. Legitimately the worst experience I've had (8+ rentals) with U-Haul so far.
Ryan H
Beach Gas Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Santa Monica, CA 90404
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Customer Reviews
- 4.0 Average Customer Rating
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The truck had no ac. None just hot smelly air. It was 90 degreees and no working ac.
Christopher BThe guy who help me was very nice and fast, I got in and came out in less than 10 minutes, I’m glad Uhaul improved the service, before it was a nightmare renting a truck, and I try to avoided as much as I could., but now you’re first on my list.
carlos pNothing! People in the office were friendly and helpful throughout the whole experience, the truck was fine, the ac worked well, and the price was good.
CHARLES LThe person that gave me the key, although was courteous, said he has nothing to do with rental details, such as possible extension and that I have to contact Uhaul directly. The truck specially the windshield was very dirty.
Eli B