I had a few charges I had not authorized tacked on to my "receipt" that was sent at pick up, not drop off. Customers should be able to see that receipt before it is sent but I was not given the opportunity so had to spend time on chat and phone to reverse those charges. I was told when I returned the truck that I wold be charged if it was not clean, but both the cargo area and the cabin were still dirty when I got the vehicle.
Amr A
Beach Gas Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Santa Monica, CA 90404
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Customer Reviews
- 4.0 Average Customer Rating
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Location is great. Your app is problematic
Andrew GThe cab was dirty The back was full of dirt all over The location does not have any supplies, i.e, mattress bags or anything The truck had a 1/4 tank which meant I had to get gas NOW When I returned the truck, the guy said, call UHaul, we don't clean the trucks Now my furniture is filthy and needs to be cleaned This was an awful experience
JEFFREY MThe attendant was extremely nice.
Haick II was relying on this truck for a show load out, and then 2 days before the pickup, I was notified that I was going to have to go to further away location - not just for the pickup but also for the drop off. This would have meant that I had guys driving around after midnight to drop off a truck instead of dropping it off two blocks from where we work. Then after I went through all of the arrangements to have extra driver on to pick up my driver - they changed it again with less than 12 hours notice. And so I had to change it all back and let the extra guy I'd hired on know that he was cut -- NOT good
HUGO C