The gentleman that seemed to own (?) the location was EXTREMELY abrasive. There was a language barrier that felt difficult to overcome, and so he called an associate to check us in/out. The associate (Jaedon) was absolutely fine to deal with, but the owner acted completely inappropriately and got irate with us when we made a request to switch from a 15' to a 10' truck upon seeing how large a 15' was. Finally after I informed him that he was acting VERY RUDE, he calmed down enough and was slightly more personable about what I was asking for, but otherwise he was aggressive, rude and left me feeling not confident that I wasn't being scammed. When we returned our truck, we witnessed him badgering another customer who was simply trying to ask if she could rent a hitch. His associate on the phone was also very frustrated with him. This experience left us feeling bullied, confused and exasperated and we would never rent from this location again.
Erica B
Good Morning Car Wash
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saskatoon, SK S7N3Y5
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Customer Reviews
- 3.5 Average Customer Rating
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I was at the 1st location ( Miller st) were i ordered my trailer. They had in stock but could not give to me. " My trailer was in Ontario " so I did not get my trailer. 45 minutes later the Miller st location did find me another trailer. I had to go out of my way to pick up the trailer. Wasted my time.... I was not happy I was lucky the service at the other Uhall place was great.he got me on my way very quickly ... Over experience was awful. I wasted my time and had to rush to complete my move. The Miller location ... awful...disappointed in the service
Neil MProvide backup camera of the vehicle for easy parking
Diosdado DI give the young man behind the counter a 5-star. Excellent customer service 👏 👌 He explains thing clearly, answers questions calmly, and when you don't get it, he would repeat the explanation or the task without the slightest sign of frustration.
John POwner was not welcoming or helpful. Language barrier. Drop off area was confusing.
Jason C