Downloaded u-haul app. Secured rental truck several days before. However, when picking up truck there was a multitude of questions! Was not user friendly. The employee at the counter even had trouble. Chose not to take out insurance. However, the summary showed a $30 charge. I was so frustrated with the whole process I said screwi it! The only thing I can say is “What a nightmare!”
Dan A
Beachcomber
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Satellite Beach, FL 32937
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The dropoff was infuriating. The attendant was extremely nice and helpful, but nobody told me I was supposed to take pictures of the vehicle and submit them along with some sort of online checkout process. I don't have a smartphone, just a flip phone, so that approach was impossible. Also, since I was using the vehicle to move to a new home, I didn't have internet service (yet) at the new location. The attendant got me thru all that - again, she was great. But the whole setup was very irritating.
PETER GThe U-Haul app is terrible. Once you reserve a truck there are no directions how to pick up the truck (how early to arrive, what is required in pickup process, can I talk with human at pickup location). Had to initiate chat with U-Haul service to get directions (a video). Due to this lack of information truck was not able to be picked up on time and reservation got moved back 4 hours. Initial directions said I would get key out of lock box but at pickup I had to go into the business to to get a human to find the key in the lock box which the app did not identify a specific lock box.
Gary HThe clerk was beyond helpful
Kelly FDifficult to get access to the truck. App doesn’t work. I wanted to pick up elsewhere and UHaul moved the pick up site the night before pickup Did not have the blankets nor dolly I reserved
Joseph M