Last minute location change. 5 minutes before my pick up time I got a call saying I had to go to a different location, very far from my original pick up. Moving blankets requested were not in the vehicle and I was still charged for them, I had to call and ask for a refund. The service at the location was terrible, the person was on the phone taking a personal call all the time, I was alone but had to wait a long time, unable to help with check-in.
Juan A
Nivetha Textile
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Scarborough, ON M1W2K2
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The store was supposed to open at 10:00 AM, but it wasn’t. I tried calling several times—no answer. Then I attempted a mobile pickup and received a code to locate a van, but there was no vehicle matching that code on-site. Even if there had been, the instructions told me to go inside and retrieve the key from the store—yet no staff were present. I had already paid for my truck but had no way to access it. I was about to contact U-Haul directly when, finally around 10:40 AM, someone opened the store. They ended up giving me a different van. Later that day, I called to ask whether the van uses regular gas or diesel. Again, no one answered, despite the fact that they had previously contacted me using that same number. This location has shown itself to be completely unresponsive and irresponsible. I will not be returning.
Donya TI haven’t rented a truck for quite a while and was shocked that this is how U-Haul operates now. I had to go to a fabric/clothing store to rent the 20’ truck. Then I had to walk across the street and find it a block away. What ever happened to a proper rental yard where you can go and deal directly with the company and not a jobber?? I did not like this experience at all!
MICHAEL MCustomer service was very good
Ravish TAuthorized name should be the person who rent it. Not the drivers name... Contact me for more information. Requested to correct it? Estate to reimburse. Charles McKelvey and reach me in email. charles.mckelvey@live.com. Thank you.
THANH H