Trailer was left unsweept with saw dust and misc. stuff all over the floor. No one met me to assist in hook up and checking brake lights. Wheels were in mounds of snow so very difficult to hook up and I’m an able bodied 30 year old guy. I don’t know how my wife would have done it if she was alone. I was texting and calling the guy and he would not answer. Upon drop off I was told it wasn’t hooked up properly. So, because no one was there, I didn’t know how to properly hook it up causing a safety concern for myself and others on the road. Someone needs to call me and rectify this situation. I normally don’t leave reviews or not one to create issues, but this was ridiculous and the worst customer experience I’ve had.
Brady N
Billa Corp
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Scarborough, ON M1B5K9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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No spots enough to park
Gilberto SDouble check if any maintenance is required on vehicles before renting, such as front end wheel alignment . Also once every month or 2 lube the cargo tracks for easier use. Everything else like customer service were very helpful and friendly. Thanks for everything.
J RLet's start with the positives. I booked a 15" truck, loaded it with furniture and drove it from Toronto to Calgary through a snow storm and it performed perfectly so in the end that's the most important thing. I also appreciated the customer service I received from U-Haul (corporate) when issues arose. The downside. After booking my truck and pick-up location 1 month in advance, I received a call the night before pick-up stating my preferred location did not have my truck and I needed to take a 35 min. Uber to a new location. I was told I would receive a credit, but don't think I ever did. When I arrived, there was no one to greet me, but I did receive instructions on how to select my truck. Unfortunately the truck I ordered did not have the moving pads or dolley that I ordered. Miraculously they simply removed these options from my order/invoice with no explanation as if I wouldn't notice. When I tried to call the Scarborough office where I was booked, no one answered the call or returned my message. How do you move without moving pads to protect your furniture? Luckily a quality customer service rep sourced me new pads but I needed to go pick them up at a different location. All in all I lost about 3 hrs of my day. Drop-off was quick and easy in Calgary. With U-haul it comes down to whether you book from a reputable operator/distributor and that's hard to know in advance. I wouldn't book again from this location in Scarborough, but would use U-haul again.
Scott wPlease include all ordered items in one pick up place
olga b