The truck I rented was in poor condition. The transmission was very rough.
David T
Searcy U Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Searcy, AR 72143
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Customer Reviews
- 4.5 Average Customer Rating
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The clerk's first words were, "I'm surprised your reservation was not cancelled for being late.". I was 18 minutes late. It took him 10 minutes to come to the counter. He had zero customer service skills. Also, the ratchets on the tow dolly were worn out.
Troy RI requested that I would have a dolly at my rental and there was not one available. If there is not going to be available resources then as customers are requesting the rentals, they should not be able to select this.
Emma WThe truck i rented had a cracked windshield. The total cost was far too much for using the truck inside the city of Searcy. My fiance rented a larger truck than the 15 ' foot truck I had, for a total cost of 39 $. She rented from another dealer in Searcy, and only used it within the city of Searcy. I'm very upset of the total cost to me for using the truck a total of 11 miles.
Miguel JU-Haul is a dishonest company and I don’t plan to ever use them again. They use deceptive pricing practices and the online reservation system can’t be trusted. I made an online reservation days in advance only to be called the day before and told they don’t have the truck available for me. When I asked about their “reservation guarantee”, they said it only applies after they call you back. What a sham for a system. To add additional insult, I was charged a petty fuel charge when I returned the truck with the same amount of fuel it had when I received it, actually even more but they lied about the original amount. It’s ridiculous that the truck is not provided with a full tank of gas on pickup, but now I realize this is just another deceptive practice of Uhaul.
Lance G