Online check out not working Phone calls no answerGerardo O.
Moving Truck Rental in Seattle, WA at ARS Fresno LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Seattle, WA 98115
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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The uhaul for me was apparently stolen the night before. Uhaul made no attempt to contact me about this, i got to the pickup at 830am and the worker at the gas station told me this. He had no emergency contact for uhaul, there was no way to contact uhaul. The worker at that the gas station was exceptional and nice, but very disappointed in uhaul all around.Ronald C.
The agent on site did not close the reservation when I returned the key to him. I Had to call customer service an hour later to make sure it was closed. Then I was charged extra $20 as an after ours service fee, even though the reservation took place during the location working hours and the equipment was returned on time. Still not resolved after spending over 40 min on calls with customer service.IRINA T.
Employee, Bill, handled my rental after I reserved the U-Haul truck. I'd read reviews on subject location prior to arrival but was pleased with the customer service Bill demonstrated. My final invoice was exactly what I expected. I'm aware that subject location is a target of gasoline thieves so I concluded much of the location's problems could be attributed to crime over which location's employees have no control.Duane O.
I had reserved furniture dolly and when I showed up on the day of - it wasn't available even after checking in a day prior to the reservation. As a result I had to move very heavy furniture without it resulting in delays and stress.Nachiket K.
Convenient location close to my neighborhood with friendly staff. The gas fill tube had been cut and tank siphoned. Left location and attempted to get gas and poured gas everywhere. Waited 90 minutes for road side assistance to arrive. Please check the condition of the trucks in the morning.Stuart H.
Got my receipt but it was 300% more expensive than it should have been...wrong rate (double rate on online receipt), charged for after hours return when brought back at noon on weekday, charged SafeMove fee (did not authorize), wrong return time and charged for fuel when I purchased gas and returned nearly as empty as when I picked it up. Only thing correct was mileage (I went 10 miles, returned van in 2 hours and was charged $164!) The van was in bad shape...dirty in cab, garbage in back, very bumpy ride. Minor point: Slow to get keys despite having done the pre-check in tasks online prior. I'll be calling for a refund of most of the charges.Shannon H.
My reservation for pick up was 9:30. The woman in charge told me that their location only handled UHaul reservations after 10:00. I had workers waiting to load at 10:00,,,she didn't care. She also told me that it would take at least a half an hour to do the the paperwork and truck inspection, even though I had pre registered.Michael R.
Nothing, I rarely state this but they went above and beyond in helping me.My V.
Gas had been siphoned overnight. Getting that sorted out with the staff slowed down my moving schedule. The staff was extremely helpful though! I am still awaiting a refund for the missing gas.Taun M.
I ordered a furniture dolly and furniture pads and did not receive them.Mikaela H.
When I arrived to the location saying I was here for a uhaul pick up the cashier sighed and rolled his eyes. He â€œjokinglyâ€ called me a silly woman multiple times during our interaction and then asked the guys I was with to look for equipment such as dollies we were looking to rent with the uhaul in the trucks because he was unaware/had not checked what was available and only had 1 of the 2 dollies we requested in our online reservation prior to us arriving at the location.Michelle C.
I didn't want to call or contact someone about this for $6 but I had already filled almost 3 gallons of gas before returning the van since I only drove 6 miles total. I was still charged for 1.5 gallons of gas. Wish I was told not to fill gas since I will be charged for it anyways.Sunil P.
Not only did everything go well - the gentleman who helped me was very nice and welcoming.Judy M.
Make sure if you say it's full of gas it is. I had to buy 3.14 gallons but only drove 14 milesEric R.
Location and truck were fine. The app was the problem. I couldn't do the initial damage photos and I was already late. After moving and returning the truck the app wouldn't work to return the uhaul and the website wouldn't let me submit photos. I sat for over an hour trying to submit the check in photos.Edward D.
The representative that helped me was outstanding. She was professional, courteous, helpful and overall a pleasure to work with. I do feel that these trucks should be cleaned between customers, especially during the Covid19 pandemic. I felt extremely uncomfortable getting into the truck or touching anything and wound up spending 10 minutes wiping down the interior with disinfectant wipes before I could be comfortable taking off. It would have felt amazing to get into a vehicle that at least appeared to have been cleaned or disinfected.Kristy K.
Make sure your lock boxes aren't broken to avoid any unnecessary delays.Have better and more helpful customer service. It took several long calls to access the truck. This delayed my Mother's move by 2 hours.Danielle D.
Very helpful attendants - easy and quick!Holly D.
Do wipe down of interior and get a new combo lock.AJ C.
I made a reservation for my long move over a month in advance. This was the third location UHaul sent me and all within 24-48 hours of pickup day. That is unacceptable, and UHaul made no effort to get the truck to original location.James F.
The manager at this location was helpful. However. I set up to pickup a 15' truck at 8am. I was informed on arrival that I couldn't check it out until 10am. I needed the truck until 4, but the location closed at 2pm. I was not aware of any of this until I was there. It was very frustrating because I was set up to move and everything hinged on the truck. So I'm pretty annoyed at this with no warning ahead of time. In the end it worked out fortunately. The equipment functioned fine, and the manager of the pickup location helped get me going fortunately.Adam K.
Furniture dolly was not included although I was still charged.Bryan B.
While owner/agent was friendly and put me in van; when I returned it a day later I gave the keys to an attendant. I asked is there anything g else I need from them - to which he replied no. I then called the agents bookkeeper to confirm the unit was checked in. She said she hadn't got to checking it in. I then asked her to insure it was checked in effective 10am PDT so I wouldn't get charged an extra day. She said she would take care of it. Within a hour of talking to her I received an email with the final bill. I was charged for two days use!! I then had to contact U-haul customer serve who corrected and reversed the charges.Duane O.
App was a bit clunky, but in person service at the Shell gas station was fast and efficient.Jeffrey T.