Outside right tire(newer) with a big gash in the side wall, shouldn't have been rented out, and the app takes forever to load. Maybe you don't understand that people have time frames they're following and an open location would be smarter to address physical issues on you're vehicle's. Very simply I shouldn't have to verify the rental condition of a vehicle if you're incompetent to do it yourself. Waste my time to verify you're condition of your truck and wait for you're app to load. Pissed off!!!
Dean C
Thunder Truck and Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sheboygan, WI 53081
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Customer Reviews
- 4.5 Average Customer Rating
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Was the equipment clean and well maintained? Yes & No. Clean: yes. Maintained: needed work. Unfortunately there was an undisclosed issue with the AC. It worked briefly then stopped completely and never came back on. Was a hot muggy day and the AC was really needed. Would have rated the experience higher if we would have been kept comfortable during the use of this vehicle. Upon return, advised the agent of the issue. Hopefully this will ensure others who use the vehicle will have the best experience going forward.
Denise HMaybe make sure the windshield is clean.
James WWhen I left my car, I told the person who instructed me to park there I wanted to make sure I didn’t get blocked in. She replied that I would not get blocked in. When I came to pick up my car there was a truck parked behind me. Had to wait until the next day when they were open to pick up my car. When I called the location to voice my frustration, the man on the phone said that I should have just driven across the lawn, that it was COMMON SENSE. And then he hung up on me. Customer service is not a strong suit. I don’t typically drive across people’s lawns. Perhaps when I expressed my concerns about getting blocked in, I could have been told, “if someone parks behind you, just drive out this way, across this lawn and down into the ditch to get back to the road.” I certainly was not treated with any care at all.
LINDA CI had no contact with anyone there but the drop off was super easy!
Nu L