Improve the wait timeKEITH T.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Sherburne, NY 13460
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Easy drop processkent S.
Even though we lost a day to work (due to the useless U-HAUL app), U-HAUL never compensated for it. When we got to the drop off location on time, the store was closed but a worker came back. As the app didn't seem to be working correctly again, we asked him to process our return in person. He said his boss said no and we can just leave the key. They have a camera there, and they will process it next week. (Later, we were informed on the phone that they would have charged us an extra $20 if we wouldn't be able to use the app and the store had to process the return the next day. - Misinformation from a U-HAUL dealer again.) When we finally got the phone operator, she refused to start our return process on the phone!! She walked through the app, but our phone's camera couldn't take a clear photo of the dashboard, and we had to do it over and over again. What if a customer doesn't have a cell phone with a working camera?? Or not even a phone itself??? It was the most inconvenient U-HAUL pick up and drop off ever!! WHY CAN'T YOU PROCESS PICK UP AND DROP OFF FOR YOUR CUSTOMERS ON THE PHONE WHEN THE U-HAUL APP ISN'T WORKING??? The operator, Shawante, said we got a free day to rent a truck, but that was a total lie. We even had to pay an extra $15 for the insurance for the last day. As we weren't able to pick up as we planned due to the useless app, we ended up paying for an extra day. This was the final straw on us, when we were exhausted from the move. Due to the unhelpful and deceptive ways of handling our reservation, we are considering not using U-HAUL in the future.Walter G.
Truck broke downSandra K.
You need a van in this location other then that it's pretty goodThabet E.