I will never rent from Uhaul again as long as I live. Your online system is a disaster. And your service at your non uhaul branches is terrible. Every step of the process just flat out does not work. On your website I set up the rental on the van I wanted to rent and it gave me the option to â€œcheck outâ€ in person. I show up in person, I am told I cannot check out in person. I am also told the furniture blankets I was told were available online are not available as they never had these available ever. (Same as the last satellite store I used actually!) The customer contract I was texted and emailed did not open. The document was not a functional document. I'm tried opening it on two different phones, 4 different apps, and a desktop computer. Does not open. So I cannot check what time is in the agreement to return, so I show up today and find out I just barely made it on time. I am also forced to go inside to return because the return process online does not work. The lady was very nice, and the van was in good condition, but JESUS was EVERYTHING ELSE about the process a complete disaster. This is not that difficult a transaction. Could have been completed by a monkey. Maybe would have had a better experience had it actually been through a monkey. I'm done. Good luck, you guys. You are gonna need it.
Moving Truck Rental in Simi Valley, CA at Stearns Petroleum
Moving to or from Simi Valley, CA 93063? Get FREE truck rental rate quotes at Stearns Petroleum.
Get FREE moving truck, pickup truck and cargo van rental quotes at Stearns Petroleum
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Simi Valley, CA.
Cargo vans and pickup truck rentals in Simi Valley, CA
U-Haul cargo van rentals and pickup trucks in Simi Valley, CA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Simi Valley, CA 93063. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Very low customer service She don't know how to Take care the customer car inside and outside it's super super dirty Unbelievable Zero star for everything
I am used to picking up the truck using my phone. This time the app said the vehicle was set for "hand delivery". Being a gas station, I had no idea what this meant and it caused a lot of confusion and a 45 minute delay. The message needs to be more specific in that you should find a person at the location to complete the pick up.
Using the online service was easy to use and smooth. Thank you very much to think on us your customers.
Truck was very dirty inside and out. Attendant was great and the location easy.
Make sure I am and or customers a email or text for drop off location TIME. I left at 3pm to drop it off and was texted at 3:16 to have it dropped off at 3pm....on Tuesday the due date. I should have had a email Prior, and I am still waiting for my 100$ deposit credited back.
Exact specifications for travel. The guy at this location said ee would her charged more or less depending on the miles driven. But didn't tell us how many that is
Not the pickup location's fault, however UHaul changed my pickup time so I had to call UHaul to change it. However, the gentleman at the pickup was not very friendly and could not communicate very well and took a very long time to get me out the door once the mix up was cleared up. He did not seem to fully understand the UHaul system.
Make it easier to return early
Because this location is NOT a U-Haul Facility they do not have any trucks or supplies on hand. They ensure the truck you rent is there and in good shape, along with any supplies you prearrange to have. The problem is that if anything goes wrong or you need to make any changes, this facility does not have the capacity to help you because they only carry what you prearrange to have.
I was charged the amount predicted but not the lower amount the phone app indicated
Reserved our 10' truck online. Went to pick it up and was happy with the whole process. Quick and easy. The vehicle was clean, newer. Gas tank was right at 1/2 full. I also reserved use of a furniture dolly which was provided. FYI - this location is actually a 76 station that apparently does U-haul on the side.
Unit was wedged in and I had to get someone to pull it out (why wouldn't they know to have ready at reservation time? Attendant totally unaware of how to give basic instructions but was pleasant.
This was an overall horrible experience. The gentleman at Stearns Petroleum had NO idea what he was doing. Along with a language barrier I finally called to have someone translate. He gave us a Uhaul with NO gas in it. Was told we were going to get a fuel credit put 50.00 of our own money to fill up his uhaul then when we dropped it off the fuel credit was not applied. The gentleman at the station charge us full price along with the 50.00 for the fuel. I called Uhaul a gentleman answer and I told him what was going on. His response was â€œwell what do you want me to do about it?!â€ Umm how about you look into the situation and do your job. He told me to call the gas station. The gas station answered and did not speak English. I finally called Monday morning and spoke with a gentleman who was able to help me. I would really consider pulling Uhauls from this station to prevent further headaches for others!
Horrible! We had reserved truck in Camarillo, received a call the night before that the truck was not available, referred us to Oxnard, which didn't have it available until after 11:00, Camarillo reserved us this truck in Simi available at 7:45. Got there at 7:45, they said they can't access computer system until after 8:00. The truck was filthy, cigarette butts all over inside cab and box, reeked of smoke, gas tank was empty, they didn't give us the appliance dolly we reserved. Do not patronize the place !
Trying to rent on line didn't work, but over the phone it was easy. The person was very pleasant and helpful.
Everything was good expect the empty tank of gas. It cost me and extra $80
The service rep was a gas station attendant who didn't really know how to operate the UHAUL system. It was also hard to communicate with him, he didn't speak in full sentences. I got there at 7:57 and did not start driving the truck until 8:30. Also, on the app I entered that I wanted the Safemove coverage then during checkout the attendant just grunted "Insurance?" and I said no because I didn't want supplemental beyond Safemove but that was what he was asking about so when I checked out I didn't have the coverage. Had to call the owner and then Uhaul directly. Why do I enter it in the app if I have to do it again at the pick up? Overall, the communication with the attendant was just terrible, in the future I'll probably never use the app again and instead go directly to an actual Uhaul center because the service there is better. Honestly I was completely disappointed with the pick up experience.
The location and the attendant were excellent. However, my online experience was awful! After enrolling and reserving a truck through your Web sire, I was led to believe that I could go to the location, show ID, and quickly pick up the vehicle. My experience was embarrassing and lengthy! I was asked for my "employee ID number" (I'm retired), for a passport, to add a personal photo, photos of my drivers license, and lots of other personal information, while the attendant was on the phone with a U-Haul rep, and trying to serve other customers. If you needed all of that information, why didn't you ask for it when I made the reservation online? It was a terrible customer experience, and delayed my plans that I needed the truck for.
Cashier was kind, but was not trained in how to rent the trucks out. I had to sign up online because it was the only way she could check me in. Reserving online led to multiple reservations, which led to being double charged. The next morning (early) my phone rang seven times in a row, when I finally answered I was berated by a customer service manager that said my card didn't go through. I explained I had already been charged and hung up. He continued to call me for hours and just kept telling me he needed me to pay again. In the end I had to dispute the second charge with my bank. I will NEVER re t though this place again. Terrible experience.
Cesar was very helpful and made the rental process easy
I am not sure why my work employee # was needed; I am not used to being asked for it. Do not charge people for the check out time, as I noticed the check in time is on the customer. Some have shown up on time, but check in took too long. For customers, I would suggest they check in/check out at the least busy times of the day, for that location. Cesar was pleasant for check in, as was the person who I checked out with. There is only one person there, so, for the convenience of having Uhaul close by, we need to allow for some inconvenience. CHECK for damage! I found a damaged light that a previous driver must not have compensated for the tall box truck and maybe some tree branches. Budget for the mileage, because that, and the replacement gas, adds up.
The location was great the employer was excellent and had a great attitude in fact he made the experience a little better, however I didn't like that: 1. my truck was at half a tank and therefore I had to immediately fill up upon retrieval, this also makes it harder for customers to gauge how much money will be spent by not using all of the gas instead of getting it at a full tank. 2. I requested furniture dollies and they weren't available even though I was told they would be in my order. 3. I was moved around to a few different locations before being told that my rental was 15 miles away from where I initially would be retrieving it, in turn adding 2 extra hours to my trip.
A little overvalued for the time & distance. The mobile check in took way too long. After finally submitting for live review, I sat there staring at the screen for 6 minutes before it had even assigned it to an actual representative. She took an exorbitant amount of time, just to come back an tell me my self portrait was not acceptable due to my sunglasses. When I finally was approved to leave, it indicated my start time was 20-30 minutes in the past.
Employees were friendly, however, they did not seem to know how to rent out the trucks or equipment. Took us over an hour to finalize our transaction and leave with our truck. Was told to drop off our truck at it's final location on an empty gas level because the truck was given to us on empty (30 miles left until empty -1/13 of a gas tank to be exact). Did not obtain a rental contract stating the gas level because this was our first time using U-Haul and didn't know that was protocol. This is now costing us because our drop off location is charging us for a quarter tank of gas.