I was charged two rental periods at 29.95 each desire only having the vehicle for a little over 10 hours. Not sure why this was done when it’s supposed to be a 24 hour rental. Secondly, I was charged insurance that was not disclosed or given the opportunity to decline. Lastly, I was charged for fuel, despite putting the gas back to where it was at using the exact pumps they own at this location. I would like someone from U-Haul to call me to explain why was charged the way I was thank you and looking forward to a phone call.
Joseph C
Express Food & Vape
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Palm Harbor, FL 34684
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Customer Reviews
- 3.5 Average Customer Rating
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How U-Haul Reviews WorkThe truck ran as it should. However when I opened the rear door , roaches were running across the floor and it smelled absolutely disgusting! I used a can of multi insect spray behind all wood slats and upper cab crevices and floor. My clothes smelled of this disgusting odor when I brought them in my home!Very dissatisfied with this situation and who wants to bring bugs to their home! U tell me . You should certainly offer me a credit due to this result. No excuses for this at all.
Jay JStaff was very helpful. Answered all my questions and got me setup quickly. I will definitely use this U Haul location again.
James REverything went well. No changes needed.
William KYou gave me the truck on empty. You charged me for 24 moving blankets and two 4 wheeler Dollie’s that were not in the truck and no one told me there would be a surcharge for filling 9 gallons of gas, as the truck was returned to a stinking gas station. You also sent me to the wrong location for pick up and I wasted 1 hour getting ahold of you only to be told my location changed and you forgot to notify me. This was an additional 4 miles of travel each way.
James F