The pick up was a disaster. We had a 9 am reservation as we had to pack up and drive across the province in one day with three small children. The person who knew how to do the registration was not there until 10?! There was only one person there who had never done it before and had to tend to customers as it’s also a store. They didn’t start trying to do it until after I phoned U-HAUL and when the person who knew how to do it showed up they just assisted the person in doing it. There was no urgency. We didn’t leave until after 10:30. Not a great experience. However the people were nice and the truck was clean.
Aaltice M
Mountain Valley Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Slocan, BC V0G2C0
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Customer Reviews
- 3.0 Average Customer Rating
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U haul tried to send me to cranbrook to drop off which is three hours away. The person on the call wouldn’t budge and didn’t get where we were. Very frustrating! Thankfully the owner of the drop off place made room for me to drop the trailer
Jamie SGet it together. Pay people enough to care and be able to make it work. Nelson and or castlegar should have a location slocan is in the middle of buttfuck nowhere. And super inconvenient.
JASON PDidn't have the equipment I rented, and gave me 2 days notice that they didn't have it. Took two hours for pick up process in person. Made me drop off uhaul extremely far from final destination.
Porscha NI wish they let the customers know way ahead about any inconvenience instead of going all the way to Slocan from Nelson and realizing that there was no key pickup arrangement done, which was at 4am in the morning. Had to come back again at 9am, for pick up. Had to add a second driver on the list but for some reason, the machine did not accept interim driver's license(paper) which was unfortunate, so had to drive all the way just by myself. Hope they figure out something to resolve this issue. But otherwise, the truck condition was good.
Sonia A