Please check flat spots on tires before taking delivery. This was the worst experience of my life driving this vehicle violently shaking on the highway due to flat spots on the tires. This vehicle should’ve never left Florida, knowing it was going to Rhode Island.
Timothy G
44 Auto Mall Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Smithfield, RI 02917
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Customer Reviews
- 4.0 Average Customer Rating
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Dropped off in early afternoon no one there.
GLENN Fnothing wrong with location. the U-Haul App to get the truck and return the truck is terrible. too many steps, slow process, things didn't work. had to call U-Haul 1-800 number twice to get things resolved.
Steven LNothing to complain about. As long as Dave is around I won't rent anywhere else. Great experience.
KIPP AAfter returning the van I rented, I was hit with an additional $150 damages charge. The receipt shows that the employee at the rental center claims I “took the van through a car wash and dented the side”. There was no employee at the rental center when I dropped it off. I spoke with no one and there was no dent when I picked up the van or when I dropped it off. This story about a car wash is a complete fabrication. My wife and I were with the van for the 3 hours we had it, did no damage to it, and wouldn’t have taken a rental van through a car wash. Especially in a day between snowstorms. I called this morning and started a claim to dispute this ridiculous charge and regardless the outcome will never rent from that center ever again, and will likely do all I can to avoid renting from U-Haul again, and will recommend to everyone I know, not to rent from U-Haul again. Also, I paid for the additional damage insurance on the vehicle. This entire situation in unacceptable.
Joshua K