great staff, easy peasy
MICHAEL M
The Rental Place
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sonoma, CA 95476
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The staff at the desk was friendly and helpful.
Mary HWe were charged xtra for gasoline ⛽️ What we were told it was in the tank was actually less I have pictures to probe it
CARLOS SDear U-Haul Customer Service, I’m writing to share my recent experience with your service, which unfortunately was far from convenient. The U-Haul vehicle I reserved was not available at my selected pickup location, and I was redirected to Monterey—an hour from my home. This detour cost me an extra $75 in gas for both my personal vehicle and the U-Haul, along with two hours of my time. To make matters worse, the drop-off location I was given was also far from where I had originally planned, adding even more travel and inconvenience to an already frustrating day. While I appreciate the professionalism and kindness of the staff at both locations, the overall coordination of my reservation was disappointing. This feedback isn’t directed at the individual locations, but rather at the system that allowed this to happen. I hope U-Haul can improve the availability and accuracy of pickup and drop-off location scheduling so that future customers don’t face the same difficulties.
IRAKLI VThe equipment was clean but the truck's transmission was completely shot and was awful to drive. I spent most of the trip waiting for it to breakdown. I don't think that this is the fault of the location but more so the equipment itself was awful.
kenneth f