Picked up a screw in my personal cars tire during the pickup process. Your lot needs to be cleaned and swept. Not only put the $150 for your six hour rental - but an additional $100 for a tire repair/ replace. Frustrated!!
CAROLYN B
South Bend Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in South Bend, IN 46615
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Customer Reviews
- 4.5 Average Customer Rating
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The staff was very friendly and accommodating. They answered all my questions and showed me ways that I could save money. A great team!!!!
MARIO EI am very dissatisfied, I went to pick up the truck and trailer, the guy said there would be a credit if we dropped off to an alternate location, so we agreed. We were charged full price, and told we would get credit at drop off. I looked at paperwork before leaving and the address for original drop off looked like it was on there, I questioned the guy he said that was the alternate location and we will get credit at drop off. So when we got to south bend, we unpacked dropped everything off a day early. I was on phone with u hual rep as the location was closed already and he said to call store about credit in morning. When I called they didn't know anything about it, and said that usually is applied at pickup. I called pickup location amd he said to call u hual. I contacted u hual and after battling and finding out they sent us to the wrong location instead of where the credit was agreed for, we were told we would get a refund. I waited 5 business as stated didn't see anything, waited another 5 business days, nothing, have been reaching out to u hual and they keep saying they sent it. It has now been 14 business days since supposed refund is issued and nothing. I have never had trouble with a deposit into my account, bank has no trace of anything and now u hual wants to be quite..they have no problem taking your money but when it comes to giving it back they wanna be funny and give problems...watch your back and pockets and triple check everything!
Page LPraise the workers who found my granddaughters tablet in the u haul I rented, and called 1st thing this morning to tell me. My granddaughter and I were so grateful. Thank you.
CHERYL BScheduled this truck 4 hours in advance. When we went to pick it up, the directions for the vehicle were completely incorrect. The van was parked alone on the other side of the lot by dollar general. When we got inside (it was unlocked) it reeked of urine and stale cigarettes. There was dust throughout the van as well as dead bugs. I can only assume an homeless person was inside at some point.Also it had barely any gas in it. My original mile estimate was dead accurate, however I had to go out of my way to get to a gas station so that the van didn’t run out. That resulted in a $35 fee from uhaul. I’m not a picky person by any means, however this place did and uhaul did me so dirty. I will never visit this establishment again, and uhaul will be a last resort option from here on out. What’s advertised as $19.99 on the side of the van I rented somehow turned into $93
ALEX R