They gave me a bunch of unnecessary charges. One was for damage to the vehicle which I did not cause. One was for wrong drop off which I was never told that I had to bring it back to the same location. One was for an extra day, I returned it the same day only one hour late. This is my first and last uhaul reservation. I am so disappointed
Malasia W
Cozy Cave Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in South Boston, VA 24592
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I reserved a U-Haul at a different location and when I showed up to said location the person who rented it did not return it on time. I had added all the Dollie’s and mattress pads to my order and did not get them as I had to go to this location to get the U-Haul instead and the business was closed and I couldn’t obtain the utilities I had initially ordered. It took time out of my day to do so as well as gas I had to put in the U-Haul and my personal vehicle. I came from Roanoke Va down to South Boston Va to move furniture my boyfriend’s grandmother was giving us and it was an absolute terrible experience in doing so. I had to go out of my way to get a U-Haul I didn’t order and didn’t get the things I needed to move the furniture. Moving the furniture took more time since I had to help my boyfriend carry it and it was heavy and I am a petite woman that is thin. The furniture was old and not like the furniture they make nowadays so it was much heavier and it was solid wood. U-Haul needs to do better and they need to stop using businesses that are like this to rent out their trucks. It’s ridiculous! I have had nothing but problems with U-Haul every single time I’ve had to use them!
Megan CFriendly customer service, best uhaul experience ever. Easy to pick up and drop off. Would totally recommend.
Mary BGreat and easy experience
Sateicesa fI'm sore, but Cozy Cave did its part. Thanks!
David S