Customer Reviews for Cozy Cave Self Storage
(U-Haul Neighborhood Dealer)

168 reviews

306 Webster St   South Boston, VA 24592

(434) 572-3655

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(434) 572-3655

306 Webster St
South Boston, VA 24592

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The first location I was sent to was HORRIBLE. Zero customer service. Employee totally apathetic to my plight. Couldn't answer my questions. Worst of all, he put me on hold and never came back to the phone. So I drove down to the UHaul place and he was outside working on a motorcycle! But I was still on hold so I guess other Uhaul customers trying to call in got a busy signal. The place reeked of Marijuana. You should revoke 1605 W. Third St, Farmville VA 23901 as a UHaul site.

Kerby M 
Rating:
5.0

Customer did not leave a comment.

Darren M 
Rating:
4.0

Customer did not leave a comment.

teresa c 
Rating:
4.0

I believe the attendant's name was Josh. The day I arrived to drop off my rental cargo trailer, it was pure nasty weather wise, raining and stormy. Josh came out in the rain, backed my rental into a tight spot and unhooked it himself (I know I could not have accomplished that task even in good weather conditions). Josh did not complain. nor act as if inconvenienced in any way. Thank you Josh.

thomas p 
Rating:
5.0

Customer did not leave a comment.

vicki h 
Rating:
5.0

Customer did not leave a comment.

crossroads e 
Rating:
4.0

My online experience was not a good one. When I tried to reserve a trailer, it said it was not available for 2 locations. I had to go to the location to rent it.

RICHARD P 
Rating:
4.0

Customer did not leave a comment.

Chales M 
Rating:
5.0

Customer did not leave a comment.

Tara W 
Rating:
5.0

John couldn't have been nicer or more helpful! Thank you John!

Monica B 
Rating:
5.0

Customer did not leave a comment.

Jose M 
Rating:
5.0

Customer did not leave a comment.

vicki h 
Rating:
1.0

I rented a Uhaul from Timber Automotive on Saturday, October 28, 2023, reservation number 19393483. I retrieved it and returned it to the same spot as specified but was incorrectly assessed a "wrong dropoff" fee of over $300. Please correct this error.

Shadrach W 
Rating:
3.0

Customer did not leave a comment.

Malcolm C 
Rating:
5.0

Drop was quick and easy.

Geoffrey B 
Rating:
1.0

Close this location. The owner was very rude and told me not to drop our trailer off with them because his lot was full (it was not). I had to left the trailer off the hitch as he watched. The trailer started to roll back into my truck but luckily I caught it in time. Very unprofessional. I felt like I was bothering him. Would never do business with them again.

Chris B 
Rating:
5.0

The owner & location were great.

Raafi A 
Rating:
5.0

Customer did not leave a comment.

Dustin F 
Rating:
4.0

Customer did not leave a comment.

Charles M 
Rating:
5.0

Excellent customer service. This location goes above and beyond for the customer.

Dawn B 
Rating:
4.0

More parking

Gerald J 
Rating:
5.0

This location is amazing, vey friendly, quick and always helpful!!

MIRANDAMICHELLE M 
Rating:
5.0

The only issue I had was the air conditioner on the truck stopped working within a half hour of picking up the truck. I was already out of the area by the time I realized it. The truck was clean and drove well, so it suited my needs other than being sweaty on a hot day.

Sam K 
Rating:
3.0

Customer did not leave a comment.

John R 
Rating:
5.0

They were amazing and very quick to help us with our needs.

MIRANDAMICHELLE M 
Rating:
4.0

It wasn't immediately clear where to park the truck and do the check in and there was no one at the building. Had to ask the neighbor about the procedure.

Rufus O 
Rating:
5.0

Perfect

Jean F 
Rating:
5.0

Keep up the good work like you are doing! Thank you!

DORTHY s 
Rating:
5.0

Customer did not leave a comment.

Ron B 
Rating:
5.0

Good service

greg p 
Rating:
5.0

Customer did not leave a comment.

Aron H 
Rating:
1.0

The guy inside was a BIG A## hole

Christina R 
Rating:
5.0

Customer did not leave a comment.

Amos B 
Rating:
5.0

I had a great experience. The manager was extremely helpful and knowledgeable. I really can't say enough.

chris m 
Rating:
4.0

Overall was pleased with the truck handling and gas mileage both empty and loaded. Staff was polite and helpful.

James U 
Rating:
5.0

Best place that I have ever gotten a truck service was great I needed another day 8 checked with the manager there and was able to keep my truck for another day to complete my job thank you

Charles B 
Rating:
5.0

Customer did not leave a comment.

Dale S 
Rating:
5.0

Customer did not leave a comment.

Andrew G 
Rating:
4.0

Customer did not leave a comment.

Lisa M 
Rating:
5.0

John was awesome! He communicated well was expedient, and pleasant to work with! I would recommend cozy cave to anyone!

Pamela S 
Rating:
5.0

Customer did not leave a comment.

Martha C 
Rating:
5.0

These guys came out and assisted with getting the car off the dolly. He took it from there and it was done!

Kristie G 
Rating:
4.0

Extra materials requested in reservation should have been noticed to truck pick up retailer in advance. When I went to pico up the truck the retailer didn’t know about my extra requisitions so I couldn’t pick them up along with the truck

armando i 
Rating:
5.0

Extra money was taking from and everyone act they know what happened, and still didn't get none of my money yet.

Jeffrey S 
Rating:
5.0

Customer did not leave a comment.

GEORGERYLAND O 
Rating:
5.0

Nothing at all. John was great

JOnathan J 
Rating:
5.0

Customer did not leave a comment.

Jessica S 
Rating:
5.0

make it free i guess

tim c 
Rating:
5.0

Compared to my last U-Haul nightmare of an experience, which made me not want to use you ever again, Joe took very good care of me. Will ho back to him anytime.

KURTVINCENT H 
Rating:
5.0

Customer did not leave a comment.

Mario J 
Rating:
5.0

Customer did not leave a comment.

David E 
Rating:
4.0

Customer did not leave a comment.

George H 
Rating:
4.0

Customer did not leave a comment.

JAMESJ D 
Rating:
5.0

Customer did not leave a comment.

Ammon M 
Rating:
4.0

Customer did not leave a comment.

elsie b 
Rating:
5.0

Customer did not leave a comment.

Kaye T 
Rating:
5.0

Customer did not leave a comment.

crossroads e 
Rating:
5.0

Customer did not leave a comment.

CHARLESHARRISON P 
Rating:
5.0

I was given a drop-off location that turned out to be an empty field from dealer in Vermont. I called a different dealer "on a Saturday" and he received it.

joesph m 
Rating:
5.0

Customer did not leave a comment.

Bryan A 
Rating:
5.0

John was very helpful and made the whole pick up process straightforward

STEPHEN M 
Rating:
5.0

The Cozy Cave is a great place to rent from a friendly professional staff.

ALESIA A 
Rating:
5.0

Didn’t receive my refund yet

FREDRICAPATTIQUE W 
Rating:
4.0

Customer did not leave a comment.

Gary L 
Rating:
5.0

This is the second time I've rented a auto transport from this location and each time I've had problems with the tires .

Clement M 
Rating:
5.0

Customer did not leave a comment.

Jim D 
Rating:
5.0

Customer did not leave a comment.

RHONDAGAYLE H 
Rating:
5.0

The agent, John Theo went out of his way to meet up with and help us.

Peggy v 
Rating:
5.0

Keep up the Good Work!!

Wanda B 
Rating:
5.0

Make sure they have all the equipment you request ( such as dollies ) but other than that this location was very accommodating and an extremely friendly customer service rep.

Cynthia B 
Rating:
5.0

Customer did not leave a comment.

Melodie I 
Rating:
5.0

Customer did not leave a comment.

vita c 
Rating:
5.0

Customer did not leave a comment.

DARRELL B 
Rating:
5.0

John at Cozy Cove is great. has helped me several times

George W 
Rating:
5.0

The owner met me at the drop off, checked things over and called U-Haul to make sure the charges were correct based on the snafu in the reservation at pick-up. All were correct and I was on my way quickly. This is a top notch operation to rent from....quick, friendly, helpful.

Luke H 
Rating:
5.0

Customer did not leave a comment.

Tanya W 
Rating:
5.0

Customer did not leave a comment.

Jose M 
Rating:
3.0

Ensure the trucks have front end alignment done.

Peter W 
Rating:
2.0

Have someone who can make sure lights work for customer.

Barbara M 
Rating:
3.0

Did online drop off on a Sunday when facilities were closed.

Sara M 
Rating:
5.0

Customer did not leave a comment.

MARQUITA B 
Rating:
3.0

Customer did not leave a comment.

Wei Y 
Rating:
5.0

Customer did not leave a comment.

Bobby A 
Rating:
5.0

No muss no fuss. very friendly very helpful

Christopher G 
Rating:
5.0

This is 3rd time I've rented a uhaul. Hopefully the last. My suggestion is if you want repeat customers don't charge us an arm and leg for something that's truly needed. Granted I had them extra days but the original cost was ridiculous. I'm a single mom of 2 teen girls and if the other 2 times would have cost this much I would have definitely went with someone else

Dena F 
Rating:
5.0

Customer did not leave a comment.

Peter m 
Rating:
5.0

Customer did not leave a comment.

Jenae M 
Rating:
5.0

Customer did not leave a comment.

christine j 
Rating:
5.0

Nothing. Keep doing what you're doing.

Cheryl B 
Rating:
5.0

Very good

bill f 
Rating:
5.0

Customer did not leave a comment.

Maquisha H 
Rating:
5.0

Customer did not leave a comment.

Marjorie B 
Rating:
5.0

Customer did not leave a comment.

robin m 
Rating:
5.0

Customer did not leave a comment.

Daniel M 
Rating:
2.0

Was dirty and empty tank of gas. Didn’t even have the truck size initially requested.

Dennis O 
Rating:
5.0

Customer did not leave a comment.

Caitlyn Y 
Rating:
4.0

Customer did not leave a comment.

Everette N 
Rating:
3.0

Customer did not leave a comment.

Jarrus M 
Rating:
5.0

Customer did not leave a comment.

DAN C 
Rating:
5.0

Customer did not leave a comment.

JERRY C 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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