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vicki hickman
Customer Reviews for Cozy Cave Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My online experience was not a good one. When I tried to reserve a trailer, it said it was not available for 2 locations. I had to go to the location to rent it.
RICHARD PHILLIPSJohn couldn't have been nicer or more helpful! Thank you John!
Monica BenardI rented a Uhaul from Timber Automotive on Saturday, October 28, 2023, reservation number 19393483. I retrieved it and returned it to the same spot as specified but was incorrectly assessed a "wrong dropoff" fee of over $300. Please correct this error.
Shadrach WilsonDrop was quick and easy.
Geoffrey BaconClose this location. The owner was very rude and told me not to drop our trailer off with them because his lot was full (it was not). I had to left the trailer off the hitch as he watched. The trailer started to roll back into my truck but luckily I caught it in time. Very unprofessional. I felt like I was bothering him. Would never do business with them again.
Chris BlevinsThe owner & location were great.
Raafi Abdur-RahmanExcellent customer service. This location goes above and beyond for the customer.
Dawn BushleyMore parking
Gerald JeffressThis location is amazing, vey friendly, quick and always helpful!!
MIRANDAMICHELLE MCCLEANThe only issue I had was the air conditioner on the truck stopped working within a half hour of picking up the truck. I was already out of the area by the time I realized it. The truck was clean and drove well, so it suited my needs other than being sweaty on a hot day.
Sam KnappThey were amazing and very quick to help us with our needs.
MIRANDAMICHELLE MCCLEANIt wasn't immediately clear where to park the truck and do the check in and there was no one at the building. Had to ask the neighbor about the procedure.
Rufus OwenPerfect
Jean ForandKeep up the good work like you are doing! Thank you!
DORTHY smithMATHGood service
greg pittmanThe guy inside was a BIG A## hole
Christina ReyI had a great experience. The manager was extremely helpful and knowledgeable. I really can't say enough.
chris mosbyOverall was pleased with the truck handling and gas mileage both empty and loaded. Staff was polite and helpful.
James UhligBest place that I have ever gotten a truck service was great I needed another day 8 checked with the manager there and was able to keep my truck for another day to complete my job thank you
Charles BurchJohn was awesome! He communicated well was expedient, and pleasant to work with! I would recommend cozy cave to anyone!
Pamela SeateThese guys came out and assisted with getting the car off the dolly. He took it from there and it was done!
Kristie GoforthExtra materials requested in reservation should have been noticed to truck pick up retailer in advance. When I went to pico up the truck the retailer didn’t know about my extra requisitions so I couldn’t pick them up along with the truck
armando ibarraExtra money was taking from and everyone act they know what happened, and still didn't get none of my money yet.
Jeffrey StovallNothing at all. John was great
JOnathan Jacobsmake it free i guess
tim coxCompared to my last U-Haul nightmare of an experience, which made me not want to use you ever again, Joe took very good care of me. Will ho back to him anytime.
KURTVINCENT HAUSCHI was given a drop-off location that turned out to be an empty field from dealer in Vermont. I called a different dealer "on a Saturday" and he received it.
joesph marcelJohn was very helpful and made the whole pick up process straightforward
STEPHEN MAYThe Cozy Cave is a great place to rent from a friendly professional staff.
ALESIA ANN SUTPHINDidn’t receive my refund yet
FREDRICAPATTIQUE WILLIAMSThis is the second time I've rented a auto transport from this location and each time I've had problems with the tires .
Clement MortonThe agent, John Theo went out of his way to meet up with and help us.
Peggy valentineKeep up the Good Work!!
Wanda BallouMake sure they have all the equipment you request ( such as dollies ) but other than that this location was very accommodating and an extremely friendly customer service rep.
Cynthia BrewerJohn at Cozy Cove is great. has helped me several times
George WAGSTAFFThe owner met me at the drop off, checked things over and called U-Haul to make sure the charges were correct based on the snafu in the reservation at pick-up. All were correct and I was on my way quickly. This is a top notch operation to rent from....quick, friendly, helpful.
Luke HendersonEnsure the trucks have front end alignment done.
Peter WelshHave someone who can make sure lights work for customer.
Barbara MerrittDid online drop off on a Sunday when facilities were closed.
Sara MooreNo muss no fuss. very friendly very helpful
Christopher GriffinThis is 3rd time I've rented a uhaul. Hopefully the last. My suggestion is if you want repeat customers don't charge us an arm and leg for something that's truly needed. Granted I had them extra days but the original cost was ridiculous. I'm a single mom of 2 teen girls and if the other 2 times would have cost this much I would have definitely went with someone else
Dena FisherNothing. Keep doing what you're doing.
Cheryl Ben-AkivaVery good
bill franklinWas dirty and empty tank of gas. Didn’t even have the truck size initially requested.
Dennis OliverThe gentleman that helped us was super nice and was very professional. I would definitely recommend this location for rental.
justin heath