Customer Reviews for Cozy Cave Self Storage
(U-Haul Neighborhood Dealer)

122 reviews

306 Webster St   South Boston, VA 24592

(434) 572-3655

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(434) 572-3655

306 Webster St
South Boston, VA 24592

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

make it free i guess

tim C. 
Rating:
5.0

Compared to my last U-Haul nightmare of an experience, which made me not want to use you ever again, Joe took very good care of me. Will ho back to him anytime.

KURTVINCENT H. 
Rating:
5.0

Customer did not leave a comment.

Mario J. 
Rating:
5.0

Customer did not leave a comment.

David Earl T. 
Rating:
4.0

Customer did not leave a comment.

George H. 
Rating:
4.0

Customer did not leave a comment.

JAMESJ D. 
Rating:
5.0

Customer did not leave a comment.

Ammon M. 
Rating:
4.0

Customer did not leave a comment.

elsie B. 
Rating:
5.0

Customer did not leave a comment.

Kaye T. 
Rating:
5.0

Customer did not leave a comment.

crossroads E. 
Rating:
5.0

Customer did not leave a comment.

CHARLESHARRISON P. 
Rating:
5.0

I was given a drop-off location that turned out to be an empty field from dealer in Vermont. I called a different dealer "on a Saturday" and he received it.

joesph M. 
Rating:
5.0

Customer did not leave a comment.

Bryan A. 
Rating:
5.0

John was very helpful and made the whole pick up process straightforward

STEPHEN M. 
Rating:
5.0

The Cozy Cave is a great place to rent from a friendly professional staff.

ALESIA ANN S. 
Rating:
5.0

Didn't receive my refund yet

FREDRICAPATTIQUE W. 
Rating:
4.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

This is the second time I've rented a auto transport from this location and each time I've had problems with the tires .

Clement M. 
Rating:
5.0

Customer did not leave a comment.

Jim D. 
Rating:
5.0

Customer did not leave a comment.

RHONDAGAYLE H. 
Rating:
5.0

The agent, John Theo went out of his way to meet up with and help us.

Peggy V. 
Rating:
5.0

Keep up the Good Work!!

Wanda B. 
Rating:
5.0

Make sure they have all the equipment you request ( such as dollies ) but other than that this location was very accommodating and an extremely friendly customer service rep.

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

Melodie I. 
Rating:
5.0

Customer did not leave a comment.

vita C. 
Rating:
5.0

Customer did not leave a comment.

DARRELL B. 
Rating:
5.0

John at Cozy Cove is great. has helped me several times

George W. 
Rating:
5.0

The owner met me at the drop off, checked things over and called U-Haul to make sure the charges were correct based on the snafu in the reservation at pick-up. All were correct and I was on my way quickly. This is a top notch operation to rent from....quick, friendly, helpful.

Luke H. 
Rating:
5.0

Customer did not leave a comment.

Tanya W. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
3.0

Ensure the trucks have front end alignment done.

Peter W. 
Rating:
2.0

Have someone who can make sure lights work for customer.

Barbara M. 
Rating:
3.0

Did online drop off on a Sunday when facilities were closed.

Sara M. 
Rating:
5.0

Customer did not leave a comment.

MARQUITA B. 
Rating:
3.0

Customer did not leave a comment.

Wei Y. 
Rating:
5.0

Customer did not leave a comment.

Bobby A. 
Rating:
5.0

No muss no fuss. very friendly very helpful

Christopher G. 
Rating:
5.0

This is 3rd time I've rented a uhaul. Hopefully the last. My suggestion is if you want repeat customers don't charge us an arm and leg for something that's truly needed. Granted I had them extra days but the original cost was ridiculous. I'm a single mom of 2 teen girls and if the other 2 times would have cost this much I would have definitely went with someone else

Dena F. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Jenae M. 
Rating:
5.0

Customer did not leave a comment.

christine J. 
Rating:
5.0

Nothing. Keep doing what you're doing.

Cheryl B. 
Rating:
5.0

Very good

bill F. 
Rating:
5.0

Customer did not leave a comment.

Maquisha H. 
Rating:
5.0

Customer did not leave a comment.

Marjorie B. 
Rating:
5.0

Customer did not leave a comment.

robin M. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
2.0

Was dirty and empty tank of gas. Didn't even have the truck size initially requested.

Dennis O. 
Rating:
5.0

Customer did not leave a comment.

Caitlyn Y. 
Rating:
4.0

Customer did not leave a comment.

Everette N. 
Rating:
3.0

Customer did not leave a comment.

Jarrus M. 
Rating:
5.0

Customer did not leave a comment.

DAN C. 
Rating:
5.0

Customer did not leave a comment.

JERRY C. 
Rating:
5.0

The gentleman that helped us was super nice and was very professional. I would definitely recommend this location for rental.

justin H. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
4.0

Customer did not leave a comment.

Shannon R. 
Rating:
5.0

Customer did not leave a comment.

Albert S. 
Rating:
5.0

Customer did not leave a comment.

tina R. 
Rating:
5.0

Thanks

tim C. 
Rating:
4.0

Trailer was dirty when I picked it up with leaves and debris in the corners. I rented at this location because the web site said that this was the closest location to my home (45 minutes) that had that kind of trailer. I passed the U-haul closest to my home (5 minutes) both going to get the trailer and to return the trailer and saw the same type of trailer on their lot.

Albert S. 
Rating:
5.0

Customer did not leave a comment.

Terry D. 
Rating:
4.0

Customer did not leave a comment.

Melissa E. 
Rating:
5.0

Customer did not leave a comment.

robert S. 
Rating:
5.0

This is the best place!

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Jerome J. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY N. 
Rating:
5.0

Customer did not leave a comment.

Dublin B. 
Rating:
5.0

Customer did not leave a comment.

Karen P. 
Rating:
4.0

Customer did not leave a comment.

GREGORY B. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

The person behind the desk was very professional & knowledge

sharon L. 
Rating:
5.0

Customer did not leave a comment.

George R. 
Rating:
5.0

Customer did not leave a comment.

DENNIS W. 
Rating:
5.0

Customer did not leave a comment.

carl B. 
Rating:
5.0

ever thing ok

Rating:
5.0

John at the Cozy Cave was very helpful. He assisted us in everything we needed. This was my first time pulling a trailer so I was very pleased at how easy it was. My son had no problems pulling it as well. Thanks again for the easiness of dealing with U-Haul.

Angie N. 
Rating:
5.0

Customer did not leave a comment.

Sherry M. 
Rating:
3.0

Took my reservation and then as it came close to pickup date I was informed that there would not be one available. No help trying to find one close. Had to do all the leg work my self.

Sheila L. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
3.0

Customer did not leave a comment.

Marc M. 
Rating:
5.0

Customer did not leave a comment.

Jessica L. 
Rating:
5.0

Customer did not leave a comment.

patrese S. 
Rating:
4.0

Customer did not leave a comment.

Jasmine J. 
Rating:
5.0

Customer did not leave a comment.

Jim D. 
Rating:
5.0

All Good!

Grayson T. 
Rating:
3.0

Customer did not leave a comment.

Margaret I. 
Rating:
4.0

Cozy Cave contacted me to ensure we had what at needed and had directives to return truck

Johnnie J. 
Rating:
5.0

Nothing! Continue as you're doing now. Very knowledgeable and courteous staff. Explained all the available services and coverages. And, supplementary equipment such as dollies and packing materials. Great business establishment. I will recommend Cozy Cave U-Haul to all my friends who moving and relocation needs.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

ollie G. 
Rating:
5.0

Customer did not leave a comment.

Travis B. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

I have no complaints with the Cozy Cave facility. Johnny on the spot customer service but Uhaul could improve preferred location pick up. This was 45 minutes down & back, out of my way. When you are moving time matters and I had made my reservations well in advance.

Kimberly H B. 
Rating:
5.0

Customer did not leave a comment.

Mikail K. 
Rating:
5.0

Customer did not leave a comment.

Sarah W. 
Rating:
5.0

Very helpful and kind. I will do business here again.

Heather A. 
Rating:
2.0

Better booking and or notification of changes in status...on site vetting to ensure lot is appropriate for equipment quantity and size

CHRIS F. 
Rating:
5.0

Customer did not leave a comment.

Tiffaney D. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
No reviews have been submitted for this location.

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