The original reservation was changed the day before my move to an inconvenient location. Then when we went to pickup the vehicle, we were having difficulty with the self serve option and the person attending the office refused to help. Then when we finally found the lockbox for the check-in, there was a note on the keys stating the blankets and dollies that were reserved would also not be available. I understand that things happen, but this made an already stressful move so much worse.
Ariana C
Rt 169 Auto LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Southbridge, MA 01550
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The location and people were fine. The van was dirty and the windshield was very dirty and hard to see through.
RICHARD Pthe after hours fee was not disclosed. I would have kept it a full 24 hours if I did. There was food all over the counter. No clear drop off here signage, and there were salvage vehicles taking up most of the parking spaces
KRISTEN JIt was hard to get key and it took 20 minutes to get someone to help. I lost a half hour of my time
Scott HSmooth transaction. Nice people.
RAYMOND H