Worst rental experience I've ever had. Absolutely would not recommend anyone going here or giving them your hard earned money. Staff is rude, aggressive, insulting and condescending. I arrived 15 minutes before my pickup time. I was greeted outside by the gas pump attendant who directed me to an older middle aged middle eastern man. The first thing he says to me is accusing me of being late and aggressively asking me why I'm late. During the pickup process he sends me a link to upload my driver's license. While the link he sent doesn't work he raises his voice at me to tell me he "doesn't have all day to wait". I tell him that the link he sent isn't working and he shakes his head at me like I'm doing something wrong. He accused me of incorrectly filling out the rental contract and once again aggressively asks me why. I told him everything was filled out to my knowledge. When he asks if I need insurance for the rental, I start to respond and say "no, my insurance covers-" when he proceeds to interrupt me and tell me that he "doesn't care if I want it or not". I can say I will never give a cent to this business again. If you don't want to be treated like the scum of the earth, don't go here.
JACOB S
Rt 169 Auto LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Southbridge, MA 01550
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Customer Reviews
- 4.0 Average Customer Rating
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The lady was extremely helpful and waited extra for me to be able to make it.
Amine BAlways a pleasure to do business with them
HEIDI RThis was my first no contact "full phone rental". I wasn't sure if I had done everything correct, the staff there was available to answer my questions. The truck was clean and ready to go. The truck parking lot was easy access and easy to pull out of. The returning of the truck was no problem. It went very well.
Arthur PCheck the tool request section. I had requested a dolly and was not provided one, which made my trip take longer and I was almost late bringing the truck back.
Kristy M